What are the responsibilities and job description for the Help Desk Specialist position at Rang Technologies Inc?
Company Description
Rang Technologies, headquartered in New Jersey, has over a decade of experience in delivering innovative digital solutions and top talent to support businesses in their digital transformation journey. The company specializes in areas like Analytics, Data Science, Artificial Intelligence, Machine Learning, CRM, Cybersecurity, and IT consulting, serving customers from startups to Fortune 500 companies across diverse industries. Known for its customer-centric approach, Rang Technologies has been recognized as one of the fastest-growing companies in the United States and a leader in life sciences and healthcare talent solutions. With a global presence, they provide access to a vast network of technology experts to meet their clients' business and technical needs.
Job Title: Help Desk Specialist
Location: Harrisburg, PA
Duration: 6 Months
Role Description
This is a contract, on-site role for a Help Desk Specialist located in Harrisburg, PA. The Help Desk Specialist will handle troubleshooting technical issues, providing technical support, and assisting end users with desktop computer and software-related queries. This role involves resolving customer and system issues efficiently and documenting incidents and solutions as part of a robust support process.
Qualifications
- 1 year in Technical Support and Help Desk Support
- Experience in Troubleshooting and resolving technical issues
- Knowledge of desktop computers and related peripheral devices
- Proven ability to provide exceptional Customer Support and resolve user inquiries effectively
- Familiarity with IT systems, software, and tools is a plus
- Strong problem-solving and communication skills
- Ability to work collaboratively in a fast-paced environment
