The Rooftop - Cocktail Server

Duties:

• Ability to thoughtfully engage with all customers visiting The Library and The Rooftop at The Laurel about the concept and partnership with Auburn University
• Perform mise en place for daily service based on business levels expected
• Oversee our guests experience following The Laurel, The Rooftop at the Laurel's and IHP's standards of service.

• Ensure guest preference, dietary preferences are recognized throughout the library, Pool Cabanas and Rooftop Bar
• Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
• Always maintain a neat and clean work environment
• Be available to perform lateral service as needed to ensure the smooth and efficient operation of the rooftop as directed by the rooftop manager or immediate supervisor.
• Have a comprehensive knowledge of beer, wine, cocktails and spirits along with food menus across both outlets on the rooftop
• Clean, set-up, and stock the bar and all related areas as determined by standard SOP's, opening duties, service manuals and job description.

• Ability to prioritize and balance bar guests orders with restaurant orders.
• Check identification to verify legal age requirements of customers
• Depending on scheduled location (rooftop lounge or pool bar), provide personalized service to our hotel guests at the pool and cabanas, or local visitors at the rooftop lounge.
• Welcome and greet all guests in a timely manner. Create a comfortable and relaxed, but upscale environment
• Monitor and observe guest's experience. Ensure guests are satisfied with the beverages and service. Anticipate and respond promptly and courteously to any requests.

• Assist the Guest Experience Experts in setting up and breaking down each food and beverage presentation in The Library.
• Responsible for preparing in-room dining trays and carts and delivering orders to hotel guests in timely manner, with great attention to detail.
• Transport food from the 6th floor kitchen to various food service outlets, including the rooftop bar, lounge, cabanas, in addition to any special requests from guests in The Library.
• Deliver ordered food and beverage items to guests according to table numbers and seat numbers on the Rooftop.
• Anticipate and respond promptly and courteously to any requests.
• Communicate effectively with front of house and back of house team members to ensure a highly executed dining experience.
• Have a comprehensive knowledge and ability to answer questions about our food, beverage, and overall hotel offerings.

Working Conditions:

• Be able to work in a standing position for long periods of time, consecutively.
• Be able to safely lift and easily maneuver multiple plates of food & carry bus tubs frequently weighing up to 50 pounds.
• Working with students on occasion. Ability to organize and plan your service around training and teaching throughout every interaction when students are present.
• Team members must have a flexible work schedule and ability to work nights, weekends and holidays
• Weather dependent job- Must actively look and prepare for severe weather which could affect business levels on the rooftop and pool.

Qualifications

• A background in serving in an upscale hotel, rooftop and/or pool environment is preferred.
• Upon selection able to complete the Responsible Vendor course for all team members 18 years old and above
• A basic knowledge of food & beverage procedures and functions.
• Possess basic math skills and can handle money and operate a point-of-sale system.
• Positive Attitude

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.