The Laurel Hotel and Spa - Spa Supervisor

Job Summary:

The Spa Supervisor is responsible for the coordination and supervision of the overall daily operation of the spa.

Supervisory Responsibilities:

• Serves as the main point of contact for leads, providers, front desk associates, and back-of-house team.
• Acts as the leadership point of contact for all departments in the absence of the Director or Manager, as requested by management.
• Works closely with the leadership team to implement and train associates on policies and procedures, following up to ensure compliance.
• Direct associates as needed during downtimes to ensure time is productive and utilized efficiently.
• Reviews daily lineup on a regular basis and works with management and leads to make suggestions, coach, counsel, train, or other to address issues reviewed in the reports.

Duties & Responsibilities:

• Understands, upholds, trains, and abides by all policies, guidelines, standards and procedures.
• Leads by example and demonstrates initiative, taking ownership of challenges and always displaying excellent guest resolution skills.
• Assists with directing the spa team to always ensure a smooth flow of operation and a satisfactory guest experience.
• Creates and submits orders for supplies, back bar, retail, or other, and keeps accurate, detailed records on items received, back ordered, or delayed.
• Follows up on orders with appropriate parties.
• Reviews packages to ensure all are received before putting them out on the floor.
• Monitors schedule for proper balancing of appointments, communicating with front desk to ensure this is completed properly.
• Works with the spa team to ensure the facility is clean, stocked, and well-maintained at all times.
• Follows up on engineering, housekeeping, and maintenance work orders, ensuring all are updated consistently on progress.
• Coordinates and communicates with the front desk on back-of-house issues in regard to scheduling or daily appointments.
• Keeps management informed of all guests, associates, and facility issues.
• Assist in all aspects of the Spa, including front desk, locker rooms, and/or other areas of operation as needed based on business needs.
• Monitors public areas to ensure they are well maintained, alerting attendants immediately if in need of attention.
• Works with the front desk and back of the house to assist with the coordination of special events, packages, site visits, or groups.
• Ensures Spa is opened and closed down properly each day.
• Assists with setup, breakdown of events, vendor lunches, and/or other as requested.
• Works to immediately resolve guest requests, complaints, or concerns to ensure a satisfactory experience.
• Works closely with spa management to communicate goals, objectives, policies, procedures, prices, and/or other pertinent information to the spa team.
• Assists with agenda creation for departmental meetings.
• Acts as Spa representative and attends associate advisory meetings as required, ensuring all associate's needs/requests are shared.
• Maintains communication board in the break room and dispensaries.
• Reports and documents observed or known safety hazards, conditions, unsafe procedures, and/or occurrences involving staff or guests that require attention to management immediately.
• Assists with interviewing, training, counseling, and performance reviews for spa associates.
• Maintains a positive attitude and contributes toward a quality, respectful, team-oriented work environment.
• Knows safety procedures and acts as a guide for guests and associates in the event of an emergency.
• Performs other related duties as assigned.

Required Skills & Abilities:

• Ability to be efficient and productive in a fast-paced environment.
• Ability to lead a team effectively and efficiently.
• Proficient in Microsoft Office Suite or similar software.
• Enthusiastic and possess excellent customer service skills.
• Excellent attention to detail and team player.
• Ability to work independently.

Education & Experience:

• High school diploma or equivalent is required.
• Minimum of 1 year of supervisory experience in hospitality, spa, salon, or related environment.

Physical Requirements:

• Prolonged periods of walking, standing, and sitting.
• Must be able to lift up to 25 pounds at times.
• Occasionally work in off-site locations other than the spa.

The employee signature below indicates the employee's understanding of the requirements, essential functions, and duties of the position.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.