What are the responsibilities and job description for the Randy Marion Cadillac of Jacksonville Collision Center Office Assistant position at Randy Marion Cadillac of Jacksonville?
Job Title: Body Shop Office Assistant
About Us
Randy Marion Collision Center is a busy, high-quality collision repair facility dedicated to restoring vehicles to pre loss condition and serving our local community. We pride ourselves on exceptional craftsmanship and outstanding customer care. We are looking for a reliable, highly organized Office Assistant to join our front desk team and keep our daily operations running smoothly.
Job Summary
As a Body Shop Office Assistant, you will be the first point of contact for our customers. You will manage the front desk, handle incoming phone calls, schedule appointments, process payments, accounts receivable collections, and assist with insurance paperwork. The ideal candidate has strong customer service skills, a sharp attention to detail, and thrives in a fast-paced environment.
Core Responsibilities
Front Desk Operations: Greet incoming customers, check in vehicles, and answer a multi-line phone system.
Scheduling: Book appointments for damage estimates, repair drop-offs, and customer vehicle pick-ups.
Administrative Support: Open, update, and close digital repair orders (ROs) in our shop management software.
Insurance Liaison: Assist managers by compiling paperwork, scanning vehicle photos, and communicating with insurance adjusters.
Financial Duties: Process customer payments (cash, check, credit card), handle accounts receivable, and balance the daily cash drawer.
File Management: Maintain digital and physical filing systems for parts invoices, repair history, and vendor records.
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $17 - $20