What are the responsibilities and job description for the Customer service position at Randstad?
About the Role:
We are seeking a Customer Service Representative to provide professional customer service to insureds, agents and CSRs across the state of Tennessee.
The ideal candidate will have basic computer knowledge, a customer service background or experience in a related position, and excellent communication skills.
Responsibilities:
- Analyze billing, collect payments, and maintain customer accounts by recording account information.
- Resolve issues by clarifying the customer's concern.
- Answer general underwriting questions.
- Data Entry
- Efficiently direct calls and/or locate answers to procedures.
- Keep records of customers interactions, process customer accounts and file documents.
Requirements:
- Basic Computer Skills
- Customer Support
- Basic Software Skills
- Follow-up
- Active Listening
- Empathy
- Customer Relations
- Customer Service
- CRM
- Typing Skills
- Data Entry
Working Conditions:
- Smoke-free environment
Benefits:
Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
