Customer Care Representative

Customer Care RepresentativePay Rate: 27.00 per hourHybrid - Parsippany, NJ - one day at home a weekFirst 6 weeks on site for training - 8-56 month contract to start through RandstadDay Shift Monday - Friday

This exciting opportunity is part of our dedicated Commercial Customer Care team. This position is based in our Parsippany, NJ corporate headquarters which currently operates on a hybrid in-office schedule. Though employees are welcome to work in our office on Friday, this position must be performed in-office on Monday through Thursday, with the option to work remotely from the employee's home office on Friday.

Summary

The Account Specialist provides the highest level of account management to internal and external GAF customers with respect to all aspects of the Commercial order process including order placement, order management, Jobsite planning, customer and plant follow-up. Maintain solid interdepartmental and customer relationships by addressing questions and concerns with efficiency, accuracy, and professionalism.

Under This Roof, We Require

● Bachelor’s Degree preferred

● Minimum of 3 years related Customer Service experience

● Inbound/Outbound phone experience

● Order Entry experience

Responsibilities

● Point of contact for assigned commercial business accounts in regards to managing all aspects of the order management process. This includes, but is not limited to:

● Gathers and analyze data in order to process orders and maintain/update existing orders in a timely manner to meet and exceed customer expectations

● Provide real-time status information regarding orders to internal and external customers

● Managing a high volume of communication via emails and calls from customers as well as other departments quickly and accurately

● Ensuring orders are error-free

● Communicating product or procedure changes to the applicable party

● Communicate alternative choices to customers and sales personnel when the product is unavailable. Provide supporting information by educating customers on products or alternative choices.

● Develop and present internal and external departments with order information and reports as necessary or upon request.

● Liaison between Customer, Sales, Supply Chain and Plants to ensure all customer/product issues are addressed in a timely manner

● Follow through to ensure customer satisfaction, including but is not limited to, making outbound calls and sending emails with regards to the following:

● Scheduled ship date changes

● Delayed shipments

● Customer pick-ups

● Jobsite order follow up

• customer service (3 years of experience is required)
• Inbound/Outbound phones (3 years of experience is required)

Qualifications
• Years of experience: 3 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.




Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.