CALL CENTER - MEDICAL

HIRING NOW – MEDICAL CALL CENTER

We are seeking an efficient, patient-focused Call Center - Ambulatory Contact Associate to join a busy Specialty Care department focusing on non-surgical specialties (Dermatology and Urology). In this high-volume role, you will be responsible for handling inbound and outbound calls, scheduling patient appointments, and processing referrals.

Location: Providence, RI (Onsite)

Pay Rate: $23.00 / hour

Schedule: Monday – Friday | 8:00 AM – 5:00 PM

• Training Schedule: 8:00 AM – 4:30 PM (First ~2 weeks)

Key Responsibilities

• Process a high volume of inbound and outbound patient calls (80–100 calls/day).
• Utilize Epic to accurately schedule patient appointments, process referrals, and maintain patient records.
• Maintain exceptional customer service standards while navigating fast-paced clinical scheduling workflows.
• Collaborate effectively with team leaders and management to meet daily department service targets.

Important Requirement:

Candidates must have prior hands-on experience with Epic electronic health records software to be considered for this position.

Key Performance Metrics

• Call Volume: Capability to comfortably handle 80–100 calls per day.
• Service Level Target: Answer 80% of incoming calls in 30 seconds or less.
• Schedule Adherence: Maintain "Available" status for >85% of logged-in time (unavailable/auxiliary time capped at <20%).

Qualifications & Requirements

• Prior background in a high-volume healthcare call center or clinical front-office setting.
• Direct experience working within Epic (scheduling/referral processing).
• Strong verbal communication skills, high empathy, and professionalism over the phone.
• Excellent attendance, punctuality, and dedication to maintaining active phone status during operational hours.

TO APPLY: Email Resume to: claudia.mendoza@randstadusa.com

If this job is not for you, feel free to refer a friend

Skills

• Call Center
• Call Center Support
• Telephone Etiquette
• EPIC
• CRM
• Medical Terminology
• Medical Software
• Empathy
• CPT Codes
• Patient Scheduling
• HIPAA
• EHR/Epic
• EMR
• registering patients
• Patient Support
• medical
• medical front desk

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.