Medical Billing Manager

Seeking a highly experienced and hands-on Billing Manager (experience with 10 years) to lead our dental billing and communications teams. This role requires a strong leader with a deep understanding of dental billing across multiple specialties and payors, a proven track record of managing high-performing teams, and the ability to drive accountability through key performance indicators (KPIs). The ideal candidate brings a collaborative leadership style, a passion for operational excellence, and a firm command of various dental practice management systems.

Responsibilities

• Lead all aspects of billing operations, including eligibility, claim submission, and insurance follow-up for multiple dental specialties.
• Provide daily support and guidance to billing staff; act as the subject matter expert on payer rules and documentation protocols.
• Manage and develop the billing and Communications Center teams, emphasizing performance, mentorship, and accountability.
• Establish and monitor KPIs for claims, rejections, A/R aging, collections, and call center performance.
• Oversee inbound call operations, ensuring efficient patient scheduling and superior service through training and scripting.
• Ensure consistent, compliant billing practices aligned with Epic workflows and individual practice needs.
• Partner with IT and integration teams to onboard new practices and adapt billing processes in Epic.
• Collaborate cross-functionally with Credentialing, Payor Relations, Operations, and Clinical teams to support end-to-end RCM success.
• Lead operational improvements through data-driven decision-making and streamlined communication.
• Support onboarding and training for new hires and practices to ensure a smooth transition into billing systems and workflows.