What are the responsibilities and job description for the Mobile Adoption & Change Coordinator position at Randstad Digital?
Randstad is seeking a Mobile Adoption & Change Coordinator to facilitate workforce readiness and technology adoption for a nationwide enterprise mobility program with our transportation client in Washington, DC. Collaborating directly with the Digital Technology OCM team, business unit supervisors, and a dedicated technical deployment partner, you will lead the human-enablement side of the mobile rollout. Your primary focus will be preparing frontline workers in Mechanical, Engineering, and Transportation for digital workflows by developing clear user guides, conducting on-site training sessions, gathering field feedback, and tracking adoption milestones to ensure sustained digital transformation across distributed teams.
location: Washington, Washington, D.C.
job type: Contract
salary: $45 - 55 per hour
work hours: 9am to 5pm
education: Bachelors
responsibilities:
Workforce Training & Site Visits: Travel nationwide (25-50%) to regional maintenance and operational facilities to conduct hands-on mobile training sessions, "tech open houses," and one-on-one coaching for frontline employees.
End-User Readiness Materials: Create quick-reference guides, cheat sheets, FAQ documentation, and step-by-step visual tutorials to help distributed staff navigate new mobile devices and operational apps.
Field Change Enablement: Serve as the on-the-ground advocate and listening post for field personnel, capturing user friction, answering operational concerns, and reporting adoption blockers to program leadership.
Stakeholder & Operational Alignment: Coordinate with local site managers, shop foremen, and DT OCM leads to schedule rollout waves, align with shift schedules, and minimize downtime during device handovers.
Adoption Tracking & Surveys: Gather end-user feedback, monitor initial sign-in and app usage metrics, and summarize site-level readiness reports using Excel, SharePoint, PowerPoint, or basic Power BI dashboards.
Continuous Process Improvement: Partner with the technical deployment specialist to refine the handover experience based on frontline feedback, ensuring smoother rollouts with each regional phase.
qualifications:
Change Coordination & Training Experience: 2-4 years of experience supporting organizational change management, end-user technology training, or workforce adoption programs.
Distributed Workforce Exposure: Proven success training or supporting frontline, non-desk, or industrial workforces (e.g., transportation, logistics, field service, or manufacturing).
Travel Flexibility: Willingness and ability to travel nationwide 25-50% to active maintenance facilities and engineering shops.
Communication & Facilitation Skills: Exceptional interpersonal, presentation, and written communication skills; comfortable presenting to small and large groups in industrial settings.
Tool & Process Familiarity: Working knowledge of modern productivity and collaboration tools (Microsoft Office 365, SharePoint, PowerPoint, Excel); exposure to structured change methodologies (such as Prosci or Kotter frameworks) is a strong plus.
skills:
collaboration tools,Digital Technology,Excel,Microsoft Office 365,PowerPoint,SharePoint,Power BI dashboards,Flexibility,Communication,written communication skills,Coordinate,Coordination,dedicated,leadership,Collaborating,one-on-one coaching,Continuous Process Improvement,OCM,Change Enablement,organizational change management,presentation,presenting,digital transformation,Facilitation Skills,field service,technology training,logistics,maintenance,manufacturing,metrics,mobile devices,Surveys,technology adoption,user feedback
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Salary : $45