Help Desk Analyst -Tier I

job summary:

• Help Desk Support, Sr. provides support to end users for computer, application, system, device, access and hardware issues.

location: Scottsdale, Arizona

job type: Contract

salary: $18 - 21 per hour

work hours: 8am to 5pm

education: Bachelors



responsibilities:

• Identifies, researches and resolves the most complex technical problems.
• Being a Help Desk Support, Sr. responds to telephone, email and on line requests for technical support.
• Documents, tracks, and monitors the problem using applicable systems and tools.
• Additionally, Help Desk Support, Sr. coordinates with other teams or specialists to resolve an issue.
• May be responsible for the resolution of escalated issues of higher difficulty. May train, coach or assist less experienced team members.

qualifications:

Qualifications

• May require an associate's degree or its equivalent.
• Typically reports to a supervisor or manager.
• 1-2 years of experience

skills:

Help Desk,Self Motivation

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.