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Contact Center Systems Engineer (ACD / Telephony)

Randstad Digital
Columbia, DC Other
POSTED ON 7/31/2026
AVAILABLE BEFORE 8/31/2026
job summary: Randstad is seeking a skilled Contact Center Systems Engineer for a key client in Washington, DC, to support, optimize, and ensure the high availability of enterprise-level voice and digital contact center operations. This role demands a hands-on technical specialist with deep expertise in ACD platforms-specifically Avaya-alongside strong capabilities in SIP trunking, IVR design, troubleshooting traces, and cross-channel integrations (CTI, WFM, chat, and SMS). You will play a vital

Salary : $75

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