What are the responsibilities and job description for the Support Services Technician position at Randstad Digital Americas?
Job Summary
Randstad Digital is seeking Support Services Professional for an opportunity based in Kansas City. This person will provide first-level technical support of computer software and hardware products and services. Respond to and diagnose problems through discussions with users. This includes problem recognition, research, isolation, and resolution steps. Resolve basic to moderately complex problems while referring more complex problems to senior level technicians. Assist users inquiring how to use specific software, electronic mail, or operating systems. Use existing processes and tools (e.g., problem management database and help desk systems) to proactively support office staff and equipment.
location: Kansas City, Kansas
job type: Contract to Perm
salary: $25 - 30 per hour
work hours: Rotating Shifts
education: Associates
Responsibilities
Job Duties:
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Randstad Digital is seeking Support Services Professional for an opportunity based in Kansas City. This person will provide first-level technical support of computer software and hardware products and services. Respond to and diagnose problems through discussions with users. This includes problem recognition, research, isolation, and resolution steps. Resolve basic to moderately complex problems while referring more complex problems to senior level technicians. Assist users inquiring how to use specific software, electronic mail, or operating systems. Use existing processes and tools (e.g., problem management database and help desk systems) to proactively support office staff and equipment.
location: Kansas City, Kansas
job type: Contract to Perm
salary: $25 - 30 per hour
work hours: Rotating Shifts
education: Associates
Responsibilities
Job Duties:
- Work remotely performing troubleshooting, repairs, and deployment of Windows and Apple products
- Work daily with internal customers via phone, Teams, and email,
- Accurately record all work and troubleshooting in tickets
- Maintain positive, professional attitude at all times
- Perform troubleshooting on mobile devices, iPhone/iPad and Android.
- Perform troubleshooting on Network Printer and Multifunctional Devices
- Work daily with Active Directory with knowledge on resetting passwords and assigning users and computers to groups.
- Perform troubleshooting on remote VPN connectivity
- Perform troubleshooting on network drive access
- Associate degree in related field of study preferred- Bachelor's Degree preferred
- 1-2 years of experience in MS Windows environment handling calls on break/fix support
- Experience using and troubleshooting MS Office (O365) products
- Experience using ticketing systems, ServiceNow preferred
- Experience managing and troubleshooting Windows 11 workstations
- Certification and/or License preferred.
- Able to demonstrate superior customer service skills
- Able to communicate and translate complex technical topics into easy-to-understand concepts
- Able to communicate clearly and effectively, both verbally and in writing
- Able to clearly document technical processes
- Able to proficiently manage and troubleshoot Microsoft desktop operating systems
- Able to ask directed and logical questions to determine problem causation and follow documented processes to a successful resolution
- Working knowledge of Active Directory Users and Comp
- Working knowledge of Apple products including iPhone, iPad and Mac Computers
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Salary : $25 - $30