Product Manager Lead - Customer Domain

Job Summary

This role focuses on leading the development and strategy for customer identity and profile management within a large financial services organization. You will be instrumental in creating unified customer profiles, ensuring seamless, secure, and personalized experiences across all customer touchpoints. This involves a deep understanding of customer data, strong technical acumen, and the ability to collaborate across various teams to deliver innovative, data-driven solutions.

location: Wilmington, Delaware

job type: Permanent

salary: $120,000 - 150,000 per year

work hours: 9am to 5pm

education: Bachelors

Responsibilities

Key Responsibilities

• Define and execute the vision, strategy, and roadmap for customer profile management, aligning initiatives with business goals and customer needs.
• Lead the design and implementation of a Customer Domain Graph, consolidating diverse identifiers into a reliable, unified customer profile.
• Collaborate cross-functionally with data engineering, analytics, privacy, and security teams to develop scalable customer profile solutions.
• Identify and prioritize high-value use cases for identity resolution that drive measurable business impact across customer journeys and channels.
• Advocate for the adoption of customer identity capabilities and educate teams on best practices and the value of these tools.
• Establish data quality frameworks and governance policies for identity accuracy, partnering with legal, compliance, and operational teams.
• Write clear Product Requirement Documents (PRDs) and user stories, and act as a Product Owner in an Agile environment.
• Establish KPIs to measure success, monitor performance, and iterate based on data insights for continuous improvement.
• Collaborate with data science and engineering teams to incorporate AI/ML capabilities for identity graph enhancements and predictive insights.
• Ensure adherence to data privacy laws (e.g., GDPR, CCPA) and security standards, working closely with legal and risk teams.
  
  

Qualifications

Key Qualifications

• Minimum of 5 years in product management, with at least 3 years in back-end development or building API-first as a Technical Product Lead or Product Owner, focusing on platform-based products.
• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical field (or equivalent experience).
• Demonstrated experience in designing and delivering enterprise-level identity resolution solutions.
• Solid understanding of software development processes, architecture, and technical concepts, including cloud computing, APIs, microservices, and integration strategies.
• Strong expertise in data governance, data privacy regulations (GDPR, CCPA), and enterprise security standards.
• Technical proficiency with Customer Data Platforms (CDPs), identity management systems, and AI/ML applications for identity resolution.
• Excellent skills in creating Product Requirement Documents (PRDs), writing user stories, and managing Agile backlogs.
• Ability to define and monitor KPIs, leveraging data-driven insights for continuous improvement.
• Outstanding written and verbal communication skills with the ability to influence cross-functional teams and senior leadership.
• Experience in regulated industries (e.g., financial services, fintech) is a strong plus.
  
  

Skills

• Health and wellbeing options for team members and their dependents
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Continuing education
• Bonus eligible
• Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)
• Paid holidays (7 days per year, based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)
• And more
  
  

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.