IT Service Desk Analyst

Job Summary

Searching for a junior-to-mid level Service Desk Analyst with 2-5 years working for a medium-to-large enterprise to work Tuesday-Saturday 10am-7pm.

location: Inglewood, California

job type: Solutions

salary: $28 - 32 per hour

work hours: Rotating Shifts

education: Bachelors

Responsibilities

• Provide IT Service Desk (ITSD) and desk side support to all users.
• A strong customer focus is required; this position includes frequent interaction with associates at all levels of the organization.
• Single point of user resolution for all desktop technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking, audio/visual equipment, etc.
• Maintain and provision desktops, laptops, tablets, mobile devices, printers, projectors, audio/visual equipment, and other office equipment, as required.
• Use ServiceNow incident logging system to maintain incidents and requests through the complete ticket life cycle to agreed service standards and service levels.
• Perform trouble call resolution, diagnosis of complex problems, advanced problem resolution, user support follow-up, and Technician interaction with other IT employees, co-workers, and outside vendors.
• Conduct end-user orientation and training for new hires.
• Provision and administer user accounts, distribution groups, and security groups in Active Directory.
• Rotate shifts/work alternative shifts when needed in order to support 24x7 production environment.
• Escalate to operations, solutions, infrastructure engineering, or appropriate resolver team when assistance is needed.
• Provide AV support - support conference rooms, (multi location large audience simultaneous conferencing), and video conferencing.
• Process equipment and software requests and record asset information.
• Hardware/ software lifecycle management.
• Provide white glove (VIP) and executive support.
• Perform request fulfillment of moves & staff equipment changes at each location.
• Assist with regression testing of supported software through OS Patches and Upgrades.
• Push and install workstation and third party patches.
• Provide Windows OS, Mac OS, and Mobile OS support.
  
  

Other Skills And Abilities

• Requires broad understanding and advanced technical acumen.
• Skills consistently updated based on new software development and hardware technologies.
• Proficient with Microsoft Windows OS, Office 365, Exchange/Outlook, and Active Directory.
• Familiarities with PC and Mac support tools and software distribution tools.
• Experience providing asset management support.
• Experience using remote diagnostic tools for problem identification and resolution.
• Utilizes problem solving, customer service skills, strong written, verbal and project management skills.
• Must be self-motivated, strong organizational/interpersonal skills, and ability to prioritize workload.
• Ability to meet specific deadlines and work under pressure.
• Ability to maintain flexible work schedule.
  
  

Qualifications

PC and Mac OS, hardware, mobile devices, O365 and application experience in a mid-to-large enterprise

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.