IT Project Manager

Job Summary

Our West Michigan Client has a contract opening

location: Grand Rapids, Michigan

job type: Solutions

salary: $45 - 55 per hour

work hours: 8am to 5pm

education: Bachelors

Responsibilities

• Program Oversight
  
  

Own the DSS roadmap across phases, with clear delivery timelines, dependency tracking, and measurable business impact (e.g., ATP accuracy, promise reliability, return‑rate reduction). Ensure environments, data pipelines, and platform services are sequenced to support Phased deliverables and subsequent phases.

• Sponsor & Stakeholder Alignment and Communications
  
  

Coordinate recurring alignment sessions with product leadership, engineering leads, data & analytics, OMS/Order Management, POS, supply chain/fulfillment operations, digital operations, legal/privacy, and finance . Confirm scope, milestones, and presentation responsibilities; maintain concise executive summaries and updates for senior leadership.

• Vendor Management & On‑Boarding
  
  

Partner with Procurement and Legal to evaluate, onboard, and manage platform/data partners (e.g., streaming and observability providers). Align statements of work, SLAs, and KPIs; drive integration clarity and acceptance criteria.

• Project Planning & Artifacts
  
  

Maintain DSS planning artifacts- Miro boards, RACI, RAID, Gantt, dependency maps-that visualize timelines, business impact, and technical interfaces (OMS/Yantra, Hybris, POS, Source‑of‑Supply, Uniti). Keep boards current and leverage them in workshops and demos.

• Measurement & Reporting
  
  

Define and track DSS‑specific success metrics: BOH/OSA accuracy, ATP precision, delivery‑promise hit rate, fulfillment cost per order, and return‑rate reduction. Establish reporting cadences for sponsors and ensure measurement approaches are documented alongside data lineage.

• Risk & Issue Management
  
  

Proactively identify and escalate technical roadblocks-e.g., data‑update spikes during shipments/reconciliations, inventory reservation mismatches across OMS/Yantra and Hybris, downstream API/contract mismatches-capturing mitigations in RAID logs.

• Cross‑Functional Coordination
  
  

Facilitate collaboration across Digital Shopping squads , OMS , POS , Supply Chain/STME , PIM , and Analytics to ensure seamless execution and compliance (privacy/data governance). Drive alignment on refund self‑service (DSS) and related business dependencies.

Qualifications

Experience with program/project management with large, data‑intensive platform integrations in retail/e‑commerce.

Experience with OMS/Yantra, Hybris, POS, and digital services

Experience with inventory reservation/ATP concepts and customer‑promise metrics.

Agile/SAFe practices; proficiency with Miro, RAID/RACI, and Gantt planning; workshop facilitation with cross‑functional stakeholders.

Data streaming/observability familiarity (e.g., Kafka/Confluent) and the ability to navigate spiky data‑refresh scenarios and performance constraints.

Background in source‑of‑supply logic, marketplace integrations, and last‑mile delivery orchestration.

Experience working with enterprise data governance groups, privacy/compliance partners, and Procurement/Legal.

Familiarity with GraphQL service ecosystems, Event Based Modeling and Executions, and Commerce processes, including stock‑row modeling

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.