What are the responsibilities and job description for the Help Desk Support Technician - IAM position at Randstad Digital Americas?
Job Summary
Candidates must be CURRENT residents of the Madison, WI area. Selected hire will be required to come onsite for two weeks of training then 1-2 times per week after. The contractor will be required to be available online, be present to meet all workload requirements, and must be available to attend all scheduled meetings during standard working hours of 7:45 am - 4:30 pm Central Time.
The service to be performed includes providing Identity and Account Management (IAM) services for staff and public users of applications, performing 1st and 2nd Tier computer support for internal staff, and managing and deploying computers for staff. The public-facing applications include various programs for the Divisions of Unemployment Insurance and Employment Training.
location: Madison, Wisconsin
job type: Contract
salary: $19.44 - 21.03 per hour
work hours: 8am to 5pm
education: High School
Responsibilities
Nice To Have Skills
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Candidates must be CURRENT residents of the Madison, WI area. Selected hire will be required to come onsite for two weeks of training then 1-2 times per week after. The contractor will be required to be available online, be present to meet all workload requirements, and must be available to attend all scheduled meetings during standard working hours of 7:45 am - 4:30 pm Central Time.
The service to be performed includes providing Identity and Account Management (IAM) services for staff and public users of applications, performing 1st and 2nd Tier computer support for internal staff, and managing and deploying computers for staff. The public-facing applications include various programs for the Divisions of Unemployment Insurance and Employment Training.
location: Madison, Wisconsin
job type: Contract
salary: $19.44 - 21.03 per hour
work hours: 8am to 5pm
education: High School
Responsibilities
- Supporting and managing computer devices (laptops and desktops),
- Handling and fulfilling software service request from customers
- Levaraging security tools and Identity and Account Management Tools for managing public user accounts
- Service Request Management, Web-based telephony system, device management and encryption. The software includes, but is not limited to: Windows 10/11, Microsoft Office 365, Adobe products, Ricoh print software, Active Directory, VPN and multi-factor authentication tools.
- At least 1 year of experience working with digital tools, systems, or platforms, with a demonstrated
- At least 6 months of experience in a customer service or client facing role, with proven success in
- At least 6 months of experience working in team-based environments, actively contributing to
Nice To Have Skills
- Experience providing IT support in a professional setting
- Experience working with Microsoft Office Suite
- Experience providing identity management administration
- Experience working with a web-based ACD system
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Salary : $19 - $21