What are the responsibilities and job description for the Help Desk Analyst position at Randstad Digital Americas?
Job Summary
Our West Michigan Client has a contract opportunity for a Help Desk Analyst. This is an entry level role ideal for a recent college graduate who has done some internships. The role is onsite in Grand Rapids and has potential to convert to full time employment.
location: Grand Rapids, Michigan
job type: Contract
salary: $28 - 30 per hour
work hours: 9am to 5pm
education: Bachelors
Responsibilities
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Our West Michigan Client has a contract opportunity for a Help Desk Analyst. This is an entry level role ideal for a recent college graduate who has done some internships. The role is onsite in Grand Rapids and has potential to convert to full time employment.
location: Grand Rapids, Michigan
job type: Contract
salary: $28 - 30 per hour
work hours: 9am to 5pm
education: Bachelors
Responsibilities
- Deploy, update, inventory, and maintain computers and mobile devices using Microsoft Intune.
- Add, change, update, and delete software and their associated deployment packages within Intune.
- Serve as the first point of contact for IT support requests, resolving Tier 1 issues and escalating complex problems as needed.
- Facilitate end-user onboarding and training to ensure smooth adoption of IT systems and tools.
- Support computers and mobile devices, such as smartphones and tablets.
- Purchase, install, modify, and make minor repairs to hardware and software.
- Provide technical assistance and training for general computer use.
- Administer and maintain peripherals such as printers and scanners.
- Support videoconferencing and presentation systems.
- Support various software packages used by employees.
- Maintain computer hardware replacement schedule and order and deploy equipment as needed.
- Organization and maintained inventory of devices and technology accessories in tech storage room.
- Research, test, propose and demo (as appropriate) computers and related technologies.
- Work with outside vendors to coordinate purchasing, support, installation and repair of technology-related products and services.
- Support physical desktop phones and the general administration of phone accounts.
- Participate in project meetings to discuss planning for infrastructure projects.
- Provide custom training and training documentation as needed or requested.
- Develop and maintain procedures and documentation.
- Participating in project and support activities as assigned.
- Windows 11 administration and support
- Microsoft Office Suite
- Remote desktop technologies
- Advanced Microsoft Outlook administration and support
- Zoom and/or Microsoft Teams video conferencing.
- Apple iPhone and iPad support
- Microsoft Copilot
- User and device administration within Microsoft Entra
- Cellular technology/cellular networks, including voice, data, and mobile wireless ("MiFi") devices.
- Network and Internet communications.
- VoIP telephone systems
- Microsoft Intune experience is a plus.
- Conditional Access Policies experience is a plus.
- PowerShell experience is a plus.
- Windows 11 administration and support
- Microsoft Office Suite
- Remote desktop technologies
- Advanced Microsoft Outlook administration and support
- Zoom and/or Microsoft Teams video conferencing.
- Apple iPhone and iPad support
- Microsoft Copilot
- User and device administration within Microsoft Entra
- Cellular technology/cellular networks, including voice, data, and mobile wireless ("MiFi") devices.
- Network and Internet communications.
- VoIP telephone systems
- Microsoft Intune experience is a plus.
- Conditional Access Policies experience is a plus.
- PowerShell experience is a plus.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Salary : $28 - $30
