Field Support Engineer

Job Summary

Job Description

Responsibilities

Focused IT primary Point of Contact that can be dispatched to expedite the support participate and support Rapid Response Team triage process and attend support Daily Performance meetings

Assist network support team and other infra teams for day today troubleshooting and infra projects

Assist Client SPOC with Reliability Calls for high priority tickets P1P2 investigation and resolution

Helps local hardware support team with checking printers and shopfloor peripherals

Provides assistance to the hardware support team for applications or processes

Act as coordinator for resolving incidents related to any application support in manufacturing plant

Be a SPOC for BUIT Local support and external vendors

Resolve connection issues with weighing scales including replacement of defective MOXA and related network components

Coordinate with MLL Workstation engineering WESS team to resolve OS and workstation build issues including antivirus malware related setup and issues

Test connectivity for changes to network including wireless and patching

Coordinate with application owners to install the client applications and ensure that the applications launch as expected

Coordinate with equipment vendors for repair and maintenance

Initial troubleshooting for application issues and continue to provide coordination escalation to resolution conclusion

Support base business-related IQOQ testing and technical change control activities

Qualifications

Minimum 5 years of experience in handling Site IT support incident management

Should be conversant with ITIL process Service Asset management

Must be knowledgeable in network infrastructure

Should be knowledgeable on multiple Operating Systems DBs

Should be able to work independently and be ready to provide support of business hours

MES knowledge is an added advantage

Should Possess Multitasking Capabilities With Excellent Coordination Skills

Worked in pharma manufacturing plant is added advantage

Additional Requirements

Manufacturing Experience with IT Infra knowledge

Cross Team Dept Coordination

Project experience

ITIL Knowledge would be preferable

Knowledge of GxP would be add on

Skills

Mandatory Skills : Shopfloor Field Support

location: Bridgewater, Massachusetts

job type: Permanent

salary: $90 - 100 per year

work hours: 8am to 4pm

education: Bachelors

Responsibilities

Responsibilities :

• Focused IT primary Point of Contact that can be dispatched to expedite the support participate and support Rapid Response Team triage process and attend support Daily Performance meetings
• Assist network support team and other infra teams for day today troubleshooting and infra projects
• Assist Client SPOC with Reliability Calls for high priority tickets P1P2 investigation and resolution
• Helps local hardware support team with checking printers and shopfloor peripherals
• Provides assistance to the hardware support team for applications or processes
• Act as coordinator for resolving incidents related to any application support in manufacturing plant
• Be a SPOC for BUIT Local support and external vendors
• Resolve connection issues with weighing scales including replacement of defective MOXA and related network components
• Coordinate with MLL Workstation engineering WESS team to resolve OS and workstation build issues including antivirus malware related setup and issues
• Test connectivity for changes to network including wireless and patching
• Coordinate with application owners to install the client applications and ensure that the applications launch as expected
• Coordinate with equipment vendors for repair and maintenance
• Initial troubleshooting for application issues and continue to provide coordination escalation to resolution conclusion
• Support base business-related IQOQ testing and technical change control activities
  
  

Qualifications :

• Minimum 5 years of experience in handling Site IT support incident management
• Should be conversant with ITIL process Service Asset management
• Must be knowledgeable in network infrastructure
• Should be knowledgeable on multiple Operating Systems DBs
• Should be able to work independently and be ready to provide support of business hours
• MES knowledge is an added advantage
• Should possess multitasking capabilities with excellent coordination skills
• Worked in pharma manufacturing plant is added advantage
  
  

Additional Requirements :

• Manufacturing Experience with IT Infra knowledge
• Cross Team Dept Coordination
• Project experience
• ITIL Knowledge would be preferable
• Knowledge of GxP would be add on
  
  

Skills Mandatory Skills : Shopfloor Field Support

Qualifications

Bachelors

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.