What are the responsibilities and job description for the Desktop Support Specialist position at Randstad Digital Americas?
Job Summary
The Desktop Support Specialist is responsible for delivering high-quality technical support to end users across the organization. This role ensures the smooth operation of desktops, laptops, peripherals, and meeting technologies, with a strong emphasis on customer service, responsiveness, and technical excellence. The position includes support for VIPs, remote and onsite staff, and requires the ability to communicate effectively with both technical and non-technical personnel.
location: Madison, Wisconsin
job type: Contract
salary: $28 - 31 per hour
work hours: 8am to 5pm
education: High School
Responsibilities
Provide technical support to end users on the standard operation of core systems, including hardware, software, and peripherals.
Diagnose and resolve issues with laptops, desktops, printers, mobile devices, A/V, and other IT equipment.
Maintain and meet individual service level agreements (SLAs), quality targets, and customer satisfaction objectives.
Communicate technical information clearly and effectively to both technical and non-technical audiences.
Document support activities, resolutions, and maintain accurate records in ticketing systems.
Collaborate with other IT teams to escalate and resolve complex issues.
Perform other duties as assigned based on evolving business needs.
Qualifications
Required QualificationsStrong communication skills - verbal, written, and interpersonal. Proven experience in a customer service-oriented technical support role. Demonstrated ability to troubleshoot and resolve hardware and software issues. Experience in a fast-paced, corporate IT environment. Familiarity with networking fundamentals, including Wi-Fi, VPNs, and remote access tools. Proficiency in supporting Microsoft Windows OS, Office applications, and desktop/laptop hardware. Familiarity with mobile device support. Ability to exercise sound judgment and make decisions independently. Strong organizational skills and attention to detail. Preferred QualificationsExperience with ITIL-based support processes and ticketing systems (e.g., ServiceNow). Knowledge of MacOS and cross-platform support environments.
Skills
MacOS,desktop/laptop,desktops,ticketing systems,laptops,Microsoft Windows OS,networking fundamentals,Office applications,peripherals,remote access tools,ServiceNow,software issues,VPNs,Wi-Fi,attention to detail,Strong communication skills,Strong organizational skills,sound judgment,troubleshoot,business needs,customer satisfaction objectives,customer service,customer service-oriented,Desktop Support,Diagnose,ITIL,mobile devices,mobile device support,printers,service level agreements,Communicate technical information,technical support
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
The Desktop Support Specialist is responsible for delivering high-quality technical support to end users across the organization. This role ensures the smooth operation of desktops, laptops, peripherals, and meeting technologies, with a strong emphasis on customer service, responsiveness, and technical excellence. The position includes support for VIPs, remote and onsite staff, and requires the ability to communicate effectively with both technical and non-technical personnel.
location: Madison, Wisconsin
job type: Contract
salary: $28 - 31 per hour
work hours: 8am to 5pm
education: High School
Responsibilities
Provide technical support to end users on the standard operation of core systems, including hardware, software, and peripherals.
Diagnose and resolve issues with laptops, desktops, printers, mobile devices, A/V, and other IT equipment.
Maintain and meet individual service level agreements (SLAs), quality targets, and customer satisfaction objectives.
Communicate technical information clearly and effectively to both technical and non-technical audiences.
Document support activities, resolutions, and maintain accurate records in ticketing systems.
Collaborate with other IT teams to escalate and resolve complex issues.
Perform other duties as assigned based on evolving business needs.
Qualifications
Required QualificationsStrong communication skills - verbal, written, and interpersonal. Proven experience in a customer service-oriented technical support role. Demonstrated ability to troubleshoot and resolve hardware and software issues. Experience in a fast-paced, corporate IT environment. Familiarity with networking fundamentals, including Wi-Fi, VPNs, and remote access tools. Proficiency in supporting Microsoft Windows OS, Office applications, and desktop/laptop hardware. Familiarity with mobile device support. Ability to exercise sound judgment and make decisions independently. Strong organizational skills and attention to detail. Preferred QualificationsExperience with ITIL-based support processes and ticketing systems (e.g., ServiceNow). Knowledge of MacOS and cross-platform support environments.
Skills
MacOS,desktop/laptop,desktops,ticketing systems,laptops,Microsoft Windows OS,networking fundamentals,Office applications,peripherals,remote access tools,ServiceNow,software issues,VPNs,Wi-Fi,attention to detail,Strong communication skills,Strong organizational skills,sound judgment,troubleshoot,business needs,customer satisfaction objectives,customer service,customer service-oriented,Desktop Support,Diagnose,ITIL,mobile devices,mobile device support,printers,service level agreements,Communicate technical information,technical support
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Salary : $28 - $31