Clarabridge Operations Analyst

Job Summary

The candidate selected for this position will be a part of the Enterprise Voice of the Member/Social Analytics Team.

This position will provide a broad market view that will proactively identify issues of concern, propose and implement solutions. Lead large scale, highly complex, competitive analysis projects that may be without a clear or standard path and include data analysis, competitor research, market developments and predictive analytics. Facilitate the development, design, analysis and execution of the project. Apply an expert level of knowledge in competitive intelligence research, and continually collect and analyze relevant market and industry data, competitive and customer information to identify actionable intelligence Interprets complex research data and findings into business strategies, advises senior management on issues and presents findings to various levels of leadership.

Primary Responsibilities

• Facilitate activities that advance understanding and adoption/use of tools, strategies and tactics that enable social business value and benefits throughout the enterprise beyond traditional social media network applications (i.e., enterprise collaboration, recruitment, marketing, customer servicing, product development, innovation, etc.)
• Mentor efforts of less experienced peers and team members
• Researches and identifies industry best practices and trends to increase effectiveness and shares best practices with team
• Maintains and applies expert knowledge of the business, its products and processes, and expert knowledge of competitive intelligence research and analytic methodologies
• Recommend changes to policies associated with social media; guidelines and standards for effective deployment and consistent application of social strategies across the enterprise (i.e., ratings and reviews, social listening, community moderation, etc.)
• Point of contact for Khoros with the ability to interact with the vendor and manage access issues with users
• Create or enhance social tags
• Ensure partners are adhering to Social Media Guidelines
• Ensure Lines of business are adhering to SLO
• Makes recommendations on new opportunities for deploying social constructs, tools and technologies into the workplace and into member facing solutions.
• Analyze metrics associated with social media performance and online engagement
• Provide program level and performance-based inputs into overall enterprise social business KPI dashboards in the form of revenue creation, costs savings, productivity or process improvement, employee and member engagement.
• Communicate findings to leadership and key stakeholders.
• Utilize social trending themes to identify new/emerging Clarabridge categories to conduct deep dive analysis of member feedback
• Work with team members to produce reports
• Identify risks and create associated controls
• Partner in designing, developing, executing and analyzing research projects for short- and long-term business goals
• Identify appropriate business methodologies to understand member insights and translate findings into business strategies
• Share Talkwalker expertise with team members
• Enhance and update process documentation for Talkwalker platform and other social processes
  
  

Deliverables

• Business partner dashboards and Smart Views that meet LOB requirements
• Client Account Reviews Social Media Reporting
• Enterprise Social Pulse
• Social Listening
• Social Media Ad-Hoc reporting
• Clarabridge dashboards
• Ad-hoc analysis on emerging topics
• Presentations for leadership
• Consolidated Social/VOM reporting
• Whitepapers
• Member Sentiment Satisfaction Report
• Business partner reports and updates
• Talkwalker conversation cluster analysis
  
  

Meetings

• DE meetings
• Talkwalker
• Social Business Planning Sessions
• Social huddle
  
  

Top Skils

• Project Management
• Ability to identify new and emerging trends occurring across the Social Platforms with the possible impacts to Brand, products and reputation
• Communicate findings to leadership and key stakeholders
  
  

Top Tools

TalkWalker, Brandwatch, or similar Social Listening Platform

Excel

MS Office

location: Telecommute

job type: Contract

salary: $55 - 59 per hour

work hours: 8am to 5pm

education: Bachelors

Responsibilities

• Business partner dashboards and Smart Views that meet LOB requirements
• Client Account Reviews Social Media Reporting
• Enterprise Social Pulse
• Social Listening
• Social Media Ad-Hoc reporting
• Clarabridge dashboards
• Ad-hoc analysis on emerging topics
• Presentations for leadership
• Consolidated Social/VOM reporting
• Whitepapers
• Member Sentiment Satisfaction Report
• Business partner reports and updates
• Talkwalker conversation cluster analysis
  
  

Qualifications

• Business partner dashboards and Smart Views that meet LOB requirements
• Client Account Reviews Social Media Reporting
• Enterprise Social Pulse
• Social Listening
• Social Media Ad-Hoc reporting
• Clarabridge dashboards
• Ad-hoc analysis on emerging topics
• Presentations for leadership
• Consolidated Social/VOM reporting
• Whitepapers
• Member Sentiment Satisfaction Report
• Business partner reports and updates
• Talkwalker conversation cluster analysis
  
  

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.