What are the responsibilities and job description for the Business Analyst position at Randstad Digital Americas?
Job Summary
We are seeking a high-caliber Business Analyst to act as the primary link between customer needs and technical execution within the ServiceNow ecosystem. This role requires a strategic thinker who doesn't just document requests but "scrubs"
requirements, challenges assumptions, and ensures every intake is primed for successful implementation. The ideal candidate brings a "Citizen Developer" mindset, possessing the technical logic necessary to design scalable solutions while utilizing
expert elicitation skills to bridge the gap between non-technical stakeholders and development teams. You must have a deep understanding of what ServiceNow can and cannot do to ensure we maximize out-of-the-box functionality and minimize unnecessary customization.
location: Telecommute
job type: Solutions
work hours: 8am to 5pm
education: Bachelors
Responsibilities
Bachelor's degree in Information Technology, Mass Communication, or a relevant field.
Certified ServiceNow System Administrator (CSA) and Certified Implementation Specialist (CIS) in SPM or other relevant modules.
Proven expertise in requirements elicitation and a strong understanding of technical logic.
Extensive experience in ITSM and SPM processes, including Incident, Change, Problem, and Strategic Portfolio Management.
Strong functional grasp of the ServiceNow tool with the ability to distinguish between native features and required customizations.
Proficiency in Agile SDLC methodology and managing stories through the sprint lifecycle.
Exceptional communication and stakeholder management skills.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
We are seeking a high-caliber Business Analyst to act as the primary link between customer needs and technical execution within the ServiceNow ecosystem. This role requires a strategic thinker who doesn't just document requests but "scrubs"
requirements, challenges assumptions, and ensures every intake is primed for successful implementation. The ideal candidate brings a "Citizen Developer" mindset, possessing the technical logic necessary to design scalable solutions while utilizing
expert elicitation skills to bridge the gap between non-technical stakeholders and development teams. You must have a deep understanding of what ServiceNow can and cannot do to ensure we maximize out-of-the-box functionality and minimize unnecessary customization.
location: Telecommute
job type: Solutions
work hours: 8am to 5pm
education: Bachelors
Responsibilities
- Lead strategic discovery sessions and workshops to elicit the "why" behind customer requests.
- Perform gap analysis by comparing "as-is" customer processes against "to-be" ServiceNow out-of-the-box (OOTB) functionality.
- Create high-quality documentation, including process maps, data flow diagrams, and user stories with clear acceptance criteria.
- Manage the full lifecycle of requests within the Agile SDLC, including backlog grooming and facilitating UAT workshops.
- Propose solutions using native ServiceNow capabilities such as Flow Designer, UI Policies, and Business Rules.
- Oversee system upgrades, facilitate system clones, and maintain data health through periodic CMDB audits.
- Act as the gatekeeper for the product backlog to ensure all requirements are technically sound and scalable.
- Communicate technical constraints effectively to non-technical users to manage expectations and project scope.
Bachelor's degree in Information Technology, Mass Communication, or a relevant field.
Certified ServiceNow System Administrator (CSA) and Certified Implementation Specialist (CIS) in SPM or other relevant modules.
Proven expertise in requirements elicitation and a strong understanding of technical logic.
Extensive experience in ITSM and SPM processes, including Incident, Change, Problem, and Strategic Portfolio Management.
Strong functional grasp of the ServiceNow tool with the ability to distinguish between native features and required customizations.
Proficiency in Agile SDLC methodology and managing stories through the sprint lifecycle.
Exceptional communication and stakeholder management skills.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.