Customer Experience Associate

We are looking for an organized, articulate, and dependable Customer Experience and Center Operations Associate to support our weekend programs.In this role, you’ll be at the heart of our daily operations - ensuring that classes run smoothly, communication is timely and professional, and students, parents, and coaches feel well-supported. You’ll help maintain the high standards of service and coordination that define our learning community.This is a great opportunity for someone who enjoys communicating clearly, managing details, and contributing to a warm, professional learning environment.Key ResponsibilitiesCommunication & SupportServe as the main point of contact for parents, students, and coaches during operating hours.Respond to emails and messages promptly and professionally.Communicate updates, reminders, and information with clarity and warmth.Ensure every interaction reflects our organization’s professionalism and care.Operational CoordinationEnsure all classes begin on time and run seamlessly.Monitor sessions for quality and assist with real-time troubleshooting when needed.Manage scheduling, attendance tracking, and logistics for classes and events.Maintain accurate operational data and support team reporting needs.Team CollaborationCoordinate with coaches and staff to support day-to-day operations.Escalate issues appropriately and ensure smooth handovers between shifts.Contribute to improving internal processes for better efficiency and communication.QualificationsRequiredCurrently pursuing or completed an undergraduate degree (any discipline).Excellent verbal and written communication skills.Strong organizational skills and attention to detail.Ability to multitask and remain composed under pressure.Proficiency in Microsoft Office (Word, Excel, Outlook); able to learn new tools quickly.Flexibility to adjust to varying schedules and operational needs.PreferredExperience in customer service, writing, and operations.Familiarity with scheduling, communication, or CRM software.Interest in education, youth programs, or team-based environments.Work HoursWeekends: 8-hour shifts on Saturday and Sunday (full-day availability required; hours may vary).Weekdays: Monday, Thursday, and Friday.Interview ProcessOur hiring process is designed to evaluate both communication and situational judgment skills:Written Assessment: Candidates will complete a short written test involving real-world communication and operations scenarios to assess clarity, tone, and problem-solving.Personal Interview: Applicants who pass the written round will be invited for a one-on-one interview focusing on communication style, teamwork, and fit with our organizational culture.Why Join UsPlay a meaningful role in ensuring a seamless experience for students and families.Gain hands-on experience in communication, coordination, and operations management.Work in a collaborative, supportive environment that values initiative and professionalism.Job Types: Full-time, Part-timeWork Location: In personSponsorship: This role is not eligible for visa sponsorshipCompany DescriptionRandom Math is a premier institution dedicated to empowering students to excel in competitive mathematics. We are seeking a detail-oriented and organized Administrative Assistant to support the daily operations of our Cupertino Center. In this role, you will handle administrative tasks, manage schedules, and ensure smooth communication between staff, students, and parents. You will be a vital part of our team, contributing to the efficiency of our operations and the overall success of our programs.If you thrive in a dynamic environment and are passionate about education, this role is a great opportunity to make a meaningful impact.

Salary : $20 - $25