Communications Operator (54563)

Job Description 

Summary/objective

Manages all incoming phone operations and is the voice of Randolph College. 

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Information operations include operation of multi-line telephone, paging system, and two-way radio equipment base center
• Directs all telephone calls to proper business office in a timely and professional manner
• Documents shift events, and occurrences and calls for any services on the appropriate form using standard grammar
• Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties, and tasks not specifically listed herein
• In performing functions, duties or tasks, employees are required to know and follow safe work practices and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify supervisor upon becoming aware of unsafe working conditions.
• Monitors card access to facilities with such devices to prevent unapproved or unlawful entry; controls card access entrances
• Monitors the burglar and fire alarm systems
• Distributes keys as needed following key control policy
• Makes emergency notifications during unusual occurrences
• Promotes positive community relations
• Handles information in a confidential manner
• Interacts with Students, Staff, and Faculty
• Performs other duties and tasks as assigned
• Functions as an essential employee during Campus closures (planned and unplanned)

Competencies

• Good written and oral communication skills, along with interpersonal skills.
• Ability to work with college-aged students.
• Self-Starter with the ability to work independently and as a supporting team member.

Supervisory responsibilities

 N/A

Work environment

Person typically works in an office environment. 

Physical demands

May occasionally lift 10/15 lbs or may walk and/or bend in the performance of the job functions. May be exposed to stressful situations. May be required to work overtime without advance notice.

Travel required

Required education and experience

• High school diploma or equivalent. 
• Computer skills; Microsoft Office suite.

Preferred education and experience

•  Prior switchboard or communications operator experience.
•  Organizational abilities.

Affirmative Action/EEO statement

Randolph College is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, gender, sexual orientation, sex (including pregnancy), gender identity, gender expression, national origin, age, disability, genetic information, marital status, veteran status, political beliefs, or any other classification protected by applicable law. Randolph College does not discriminate on the basis of sex and prohibits sex discrimination in any education program or activity that it operates, as required by Title IX, including in admission and employment.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.