Back-Up Admin Coordinator - Lakeway, TX

PURPOSE:
Exemplifies and ensures strong customer service in all areas of the job. Provides accurate records of store sales and related transactions while supporting store overall operating plan. Performs store level cash handling as well as human resources and personnel functions.

DUTIES AND RESPONSIBILITIES:

• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast and friendly customer service.
• Answers and responds to incoming calls.
• Supports Customer Service Center when necessary by covering breaks and lunch breaks.
• Completes all phases of the reconciliation process; performs bookkeeping duties including preparing and proofing daily deposit slips and balancing accounts receivables.
• Monitors cashier accountability, researches and reports problems/shortages to the Service Operations Manager and Store Director.
• Partners with the Division Loss Prevention and front end management team to resolve cash and other shrink issues.
• Maintains sales book, reports daily and/or weekly sales information to the Store Support Center.
• Reports schedule violations to the Store Director and appropriate department manager in a timely manner.
• Reviews internal and external applications, conducts screening interviews and coordinates department manager interviews.
• Administers the Job Posting Program, manages pre-employment drug testing and tax credit process.
• Completes the new hire process, coordinates training, and conducts orientation and other training programs.
• Coordinates and maintains all aspects of the hiring process: o Computer assisted application and hiring process o Attending in-store and outside recruiting activities o Maintains all in-store recruiting materials, applications, policy sign off forms, etc. o Retains records of interview and hiring process
• Orders and assigns uniforms, name badges and office supplies.
• Handles outgoing/incoming mail, Administrative Coordinator e-mail account and maintains office files.
• Updates breakroom Human Resource information/communication boards and legal compliance posters.
• Serves as liaison between the Human Resources, Payroll, and Benefits Departments: o Handles payroll and benefits administration issues. o Works with Store Director and Human Resources representatives in regards to personnel issues.
• Submits and processes payroll on a timely basis. Maintains all Time and Attendance Reports, Correction Forms, schedules and personnel records in compliance with Company guidelines.
• Coordinates, inputs and tracks leave/return from leave paperwork, processes reinstatements, termination, and personnel status changes.
• Maintains and retains Employee HR Records securely and keeps medical files separate from employee personnel files.
• Ensures compliance with records retention policy requirements.
• Ensures that minor employees are scheduled and working in compliance with state laws.
• Ensures compliance with HIPAA and confidentiality required under federal and state law.
• Coordinates recognition programs.
• Ensures proper cleanliness and neat appearance of the office area.
• Other necessary and required duties.

PHYSICAL AND GENERAL REQUIREMENTS:

• Must sit and/or stand for long periods of time, move, bend, stoop, kneel, twist and turn frequently. Must reach, lift and maneuver items of varying dimensions and sizes up to 40 lbs.
• Manual dexterity and good eye-hand coordination are necessary.
• Strictly adheres to confidentiality requirements.
• Thorough knowledge of cash balancing, cash handling, company policies, benefits, scheduling tools, payroll processing procedures, hiring, training and new employee orientation is required.
• Must work efficiently through organizational and problem-solving skills.
• Requires knowledge of one and two step math calculations and basic computer skills.
• Operates calculator, telephone, computer software and electronic ordering equipment.
• Must possess good written and verbal communication skills as well as leadership skills, while demonstrating an understanding of Company Core Values as reflected in personal and professional conduct.
• Must be friendly, courteous, sensitive and maintain professional demeanor in interactions with customers, co-workers and vendors.
• Must concentrate and adjust to interruptions well, work independently, and take initiative.
• Good attendance is required,
• Must comply with appropriate grooming and dress code standards.
• Mental alertness is necessary to ensure safe and accurate completion of work activities.
• Must utilize cleaning supplies.
• May be required to work nights, weekends and holidays. Scheduled hours will vary.

WORK ENVIRONMENT

• Generally works in a temperature controlled office environment.
• Occasional travel, including overnight travel, may be required.