What are the responsibilities and job description for the Service Supervisor position at Randalls Food Market?
Duties and Responsibilities Customer Service & Front-End Support
- Assist the Service Operations Manager with assigned responsibilities and daily operational tasks.
- Champion corporate and division customer service programs to meet or exceed established service goals.
- Monitor and direct customer traffic flow, ensuring adequate lane coverage and an efficient checkout experience.
- Ensure cleanliness and professional appearance of the front-end sales floor, restrooms, entryway, and parking lot.
- Maintain the fresh, full appearance of checkstand merchandisers and ensure checkstands are clean and properly signed.
- Answer incoming calls professionally and respond appropriately to customer inquiries and concerns.
- Comply with—and ensure team compliance with—all company policies and procedures, including:
- Cash Handling
- Employee Purchases
- Restricted Product Sales (alcohol/tobacco)
- Coupon and Gift Card Policies
- Scan Accuracy
- Supervision of Minor Employees
- Product Return Policy
- WIC and Check Acceptance
- Sanitation, Safety, Security
- Grooming and Dress Code Standards
- Report all policy violations to store management promptly.
- Ensure proper operation and accuracy of the Point‑of‑Sale (POS) system.
- Assist in managing all cash flow procedures including safe transactions, cash pickups, till management, check acceptance, and refund processes.
- Work with the Scan/FMC Team to ensure scanning file discrepancies are corrected promptly.
- Perform duties such as:
- Running totals on all tills
- Preparing and proofing daily deposit slips
- Completing front‑end forms and documentation
- Report problems or discrepancies to the Service Operations Manager.
- Serve as a cashier as needed.
- Maintain full understanding of customer service center functions and provide services to customers as required.
- Perform all job duties with honesty, integrity, and adherence to company policies.
- Assist in training employees on store policies, sales processes, and record‑keeping procedures.
- Support positive associate relations and reinforce high customer service standards.
- Perform other necessary and required duties as assigned.