What are the responsibilities and job description for the Grocery Manager position at Randalls Food Market?
Job Description Position Summary
The Grocery Manager is responsible for leading all daily operations within the Grocery Department. This includes driving sales, maintaining in‑stock conditions, overseeing merchandising and displays, managing inventory levels, ensuring pricing accuracy, and providing excellent customer service. The Grocery Manager hires, trains, and develops department associates while ensuring compliance with company policies, safety standards, and operational procedures. This role supports storewide initiatives and drives department profitability.
Key Responsibilities Customer Service & Department Leadership
The Grocery Manager is responsible for leading all daily operations within the Grocery Department. This includes driving sales, maintaining in‑stock conditions, overseeing merchandising and displays, managing inventory levels, ensuring pricing accuracy, and providing excellent customer service. The Grocery Manager hires, trains, and develops department associates while ensuring compliance with company policies, safety standards, and operational procedures. This role supports storewide initiatives and drives department profitability.
Key Responsibilities Customer Service & Department Leadership
- Deliver friendly, prompt, and knowledgeable customer service throughout the department.
- Lead, train, coach, and supervise Grocery Clerks and department staff.
- Resolve customer inquiries and complaints in a professional and timely manner.
- Maintain a positive, team‑oriented work environment.
- Ensure all shelves, displays, and aisles are clean, full, front‑faced, and merchandised to company standards.
- Execute planograms, promotional sets, seasonal transitions, and weekly ad merchandising.
- Maintain correct signage, price tags, and promotional materials.
- Ensure product rotation and remove damaged, expired, or unsellable items.
- Order products to maintain proper inventory levels, minimizing out‑of‑stocks and overstocks.
- Conduct regular inventory counts and maintain accurate backroom organization.
- Monitor shrink, identify root causes, and implement waste‑reduction strategies.
- Maintain accurate receiving, tagging, and storage procedures.
- Ensure compliance with all food safety, sanitation, and health regulations.
- Maintain a clean, safe department including aisles, shelves, equipment, and storage areas.
- Enforce company policies for product rotation, code‑date monitoring, and handling of damaged goods.
- Ensure employee adherence to all safety and operational procedures.
- Create and manage weekly labor schedules based on business needs and labor budgets.
- Conduct performance evaluations, corrective actions, and coaching documentation.
- Assist with hiring, onboarding, training, and development of grocery associates.
- Complete required reports, audits, logs, and administrative documentation accurately and on time.
- Monitor department sales, gross profit, shrink, and labor metrics, and implement improvement plans.
- Support weekly ad preparation, storewide merchandising projects, and promotional initiatives.
- Partner with Store Director and Assistant Store Directors on overall store performance goals.
- Participate in department and store meetings as required.
- Previous grocery or retail management experience required.
- Strong knowledge of grocery merchandising, product flow, and inventory control.
- Excellent leadership, communication, and organizational skills.
- Ability to multitask in a fast‑paced environment.
- Basic proficiency with store systems, ordering tools, and Microsoft applications.
- Flexible availability, including evenings, weekends, and holidays.
- Ability to stand, walk, bend, and lift for extended periods.
- Ability to safely lift, push, pull, and carry products per company guidelines.
- Comfortable working in backrooms, stockrooms, coolers, and freezer environments.