Dairy Supervisor

Position Overview

The Dairy Supervisor leads the daily operations of the dairy department, ensuring fresh product availability, proper rotation, and strong in-stock conditions. This role is responsible for driving sales, minimizing shrink, and maintaining a clean, organized department while leading the dairy team to execute company standards.

Key Responsibilities

Department Operations

• Oversee receiving, stocking, rotation, and inventory control for all dairy products
• Maintain proper cold chain management to ensure product freshness and quality
• Monitor inventory levels to reduce out-of-stocks and shrink
• Ensure backroom and cooler organization for efficient product flow
  
  

Customer Service & Sales

• Provide excellent customer service and assist with product inquiries
• Maintain full, faced, and shop-ready dairy cases
• Execute pricing, signage, and promotional displays accurately
  
  

Team Leadership & Development

• Train, coach, and supervise dairy clerks
• Assign daily tasks and ensure productivity standards are met
• Reinforce company expectations, safety, and performance standards
• Promote a positive, accountable team environment
  
  

Merchandising & Standards

• Ensure proper product rotation (FIFO) and removal of outdated or damaged items
• Maintain clean, organized dairy cases and storage areas
• Execute planograms and seasonal merchandising changes
  
  

Food Safety & Compliance

• Monitor refrigeration temperatures and ensure food safety compliance
• Follow all health, safety, and sanitation standards
• Report and address any equipment or safety concerns promptly
  
  

Operational & Financial Support

• Assist with inventory counts, ordering accuracy, and shrink control
• Track department performance including sales and labor
• Support efficient labor usage to meet productivity goals
  
  

Qualifications

• Previous dairy, grocery, or retail experience preferred
• Strong leadership, organization, and communication skills
• Knowledge of perishable product handling and rotation
• Ability to work in a cold, fast-paced environment
• Basic math and computer skills
• Flexible schedule including early mornings, weekends, and holidays
  
  

Key Competencies

• Product Rotation & Freshness
• Attention to Detail
• Leadership & Team Development
• Time Management
• Operational Execution
• Customer Focus
  
  

Work Environment

• Refrigerated environment with extended cold exposure
• Frequent lifting, stocking, and bending (40–60 lbs)
• Fast-paced, physically demanding retail setting