Vice President, Quality & Fulfillment

Role Summary

Summary and overall objectives of the job.

The Vice President, Global Quality & Fulfillment leads Rand Technology’s worldwide fulfillment, inspection, and quality functions to ensure flawless execution, perfect order performance, and uncompromising product integrity. Reporting to the President & COO, this role drives global operational excellence, certification compliance, and continuous improvement, while fostering a “Quality First” culture and scalable systems that support Rand’s global growth.

Key Responsibilities

Operational Leadership

• Oversee all global fulfillment centers to ensure standardized, efficient, and compliant operations (U.S., Hong Kong, Singapore, & Amsterdam).
• Drive flawless execution in inspection, packaging, and shipping to achieve perfect order targets and superior customer satisfaction.
• Lead global logistics and trade compliance, ensuring cost-effective, accurate, and timely performance.
• Maintain audit readiness and certification compliance (ISO9001, ISO14001, AS6081, AS9120, ESD S20.20).
• Manage risk mitigation and long-term scalability across the Fulfillment and Quality network. This includes maintaining capacity utilization & planning in line with projected growth in product types and volume.

Operational Excellence & Continuous Improvement

• Champion Lean, Six Sigma, and Theory of Constraints to eliminate waste, reduce cycle time, and increase throughput.
• Develop KPIs and dashboards that measure precision, speed, and quality across all facilities.
• Implement best practices in workflow automation, inspection data capture, and digital tracking.
• Standardize processes globally while allowing regional flexibility to meet local requirements.
• Lead systems and process improvement projects to enhance visibility and control within ERP and inspection platforms.

Quality Management

• Maintain a “Quality First” culture ensuring zero counterfeit escapes and zero critical audit findings.
• Establish, socialize, and integrate inspection standards aligned with customer & contractual requirements
• Lead the global Quality organization, including QMS and Engineering teams, to ensure disciplined root-cause analysis and timely corrective actions.
• Expand the Quality Center of Excellence model emphasizing inspection accuracy and first-pass yield.
• Serve as the executive point of contact for customer and supplier quality matters, ensuring prompt and professional resolution.

Cross-Functional & Customer Collaboration

• Serve as the quality and fulfillment liaison to Sales and Sourcing, ensuring expectations are met and exceeded.
• Represent Rand Quality confidently in customer and supplier audits, meetings, and technical discussions.
• Partner with IT and Finance to enhance traceability, reporting, and compliance systems.
• Support supplier qualification and proactive sourcing quality initiatives.
• Work with Engineering to ensure timely and accurate input to Sales & Sourcing on alternative components, non-conformances, and MRB disposition

People Leadership

• Lead a global team including Regional Fulfillment Managers, Global Quality Manager, QMS Manager, Sr. Director of Engineering, and Logistics & Trade Compliance Manager.
• Build a culture of accountability, collaboration, and continuous improvement across all facilities.
• Mentor site leaders as process and quality ambassadors; develop succession and capability plans.
• Ensure clear communication, aligned procedures, and consistent performance management globally.

Performance Metrics

Perfect Order Execution — >99.5% accuracy with zero shipment, labeling, documentation, or inspection errors.

• On-Time Delivery: Orders arrive within the promised timeframe.
• Completeness: Full and correct quantities delivered.
• Condition: Undamaged, verified products.
• Accuracy: Documentation and invoicing correctly.
• Cost: Delivered at agreed price with no variance.

Expectations

• Quality First — Zero critical audit findings; improved inspection accuracy, defect detection, and counterfeit avoidance.
• Root-cause, preventive, & corrective actions for any issues initiated within 48 hours.
• Cycle Time & Throughput — consistency & continuous improvement in order-to-ship and inspection lead times via Lean and TOC principles.
• Logistics & Trade Compliance — Zero trade violations; current routing guide; freight cost tracked per shipment and per lb./kg.
• Customer Confidence — Positive customer audit and scorecard results
• Team Development — Training completion, engagement, and accountability across sites.
• Certifications & Compliance — Clean audits and timely certification renewals across all sites

Education and/or Experience and Physical Requirements

• 15 years of leadership in operations, quality, or supply chain within electronics, semiconductors, or high-reliability sectors.
• Proven record managing multi-site international teams and scaling infrastructure.
• Experience managing global logistics and trade compliance
• Demonstrated knowledge and application of Lean, Six Sigma, and Theory of Constraints.
• Knowledge of, and experience working with, global QMS standards and counterfeit avoidance (AS6081, AS9120, ISO9001, ISO14001).
• Strong customer-facing communication and executive presence.
• Demonstrated success as a mentor and culture-builder who combines rigor with empathy and clarity.