Bell and Valet Attendant

Description:SUMMARYResponsible for providing a warm welcome and create a positive first impression to all Resort Guests and Visitors. Provide a high level of service to create a memorable experience as soon as guests reach the clubhouse and promote Rancho Valencia notoriety.ESSENTIAL FUNCTIONSWelcome and acknowledge all resort guests, villa owners, residents and vendors in a friendly, professional manner and provide quick, responsive customer serviceCommunicate with other departments as needed to enhance the guest check-in process and arrival experienceMaintain high level of guest recognitionCheck logbook, emails and other message center several times dailyKeep on-going log of requests and deliveries within the resortFollow Phone etiquette and provide proper greetingFollow Radio etiquette with ear pieceAttend pre-shift meeting with Front Office for incoming arrivals, VIP’s and resort eventsAttendant is knowledgeable about the facilities, scheduled activities, and daily events at the resort to offer recommendationsAttendant is knowledgeable of surrounding areas, provide directions and set up GPS in card accordinglyMaintain check-in and delivery logbook dailyOversee complimentary bicycle use – maintain bikes clean and ready to useAttend to bell carts – Cleanliness and charging dailyAssists guests with the resort car programKeep Water and Ice available at all timesKeep Bell Desk, front circle and all areas cleaned at all times with no litterAttendant to light fireplace at dusk in courtyardCheck croquet lawn for equipment (mallet, balls, bocce balls)Umbrellas, car seats, strollers, beach chairs and jumper cables available upon requestRun errands for guests when neededDrop and retrieve mail daily from the P.O BoxParticipate in all meetings as requestedTo report any problems to the manager on duty in a timely mannerAlways set up workstation with necessary supplies and maintain cleanliness throughout shiftActively participates in safety programs and abides by all injury reporting and safety behavior requirements.Participate in and support hotel efforts towards community service, sustainability and environmental initiativesPerform other duties as directed, developed or assignedRequirements:QUALIFICATIONSRequiredAbility to smile, welcome, and engage the guests, visitors and co-workers in a professional and welcoming demeanor at all timesAbility to communicate in English with vendors, guests and staff, to their understanding.Basic computer knowledgeDesirableAble to work flexible shifts, early morning, late afternoon and evening shifts, as well as availability on weekends and holidaysLuxury Hospitality experienceSKILLSRequiredStrong customer service skillsMust have good communication skills in order to handle special requestsMust have good knowledge of proper telephone manners and etiquette.Ability to work without direct supervisionDesirablePrevious experience in other hotel positionsPHYSICAL DEMANDSAbility to stand for extended periods of time, remain stationery at assigned post for extended periods of timeAbility to work in various environments including adverse weather conditions such as cold, rain or heatFrequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property.Constant need to perform the following physical activities: grasping, turning, finger dexterity.Frequent need to stand for long periods of time.Lifting/carrying up to 30 lbs. frequently and up to 60 lbs. occasionally.Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms’ reach.Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.Wear ear piece at all times during shiftNOTE: A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform other job related duties assigned by their supervisor.This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Salary : $16 - $20