What are the responsibilities and job description for the Restaurant Server Assistant position at Rancho Valencia Resort & Spa?
Position Title: Restaurant Server Assistant
Location: Rancho Santa Fe
Department: Restaurant
Reports To: Food & Beverage Manager
SUMMARY
Assist restaurant servers in providing quality food and beverage service to guests, according to hotel specifications, courteously and efficiently. Maintain cleanliness of tables, service areas and equipment. Stock all wares and equipment needed for service
ESSENTIAL FUNCTIONS
- Anticipate guests’ needs, responds promptly and acknowledges all guests.
- Maintains complete knowledge of table/seat/station numbers, room capacity, and proper table set-up.
- Removes and transports soiled wares from tables to the dishwashing area as assigned. Separate soiled wares and food according to procedures.
- Monitor and maintain cleanliness, sanitation and organization of all service areas in accordance with departmental procedures.
- Work quickly and safely at all times.
- Maintain and comply with all departmental policies/service procedures.
- Maintain positive guest relations at all times.
- Be familiar with hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Actively participates in Safety Programs and abides by all injury reporting and safety behavior requirements.
- Participates in and supports hotel efforts towards community service, sustainability and environmental initiatives.
- Perform other duties as directed, developed or assigned.
QUALIFICATIONS
Required
6 months current experience as a busperson.
Valid San Diego County Food Handlers Card
Ability to communicate in English with vendors, guests and staff, to their understanding
Desirable
High school graduate or GED-equivalent.
Certification in CPR.
Prior training in guest relations.
SKILLS
Required
Ability to anticipate and understand guests’ needs.
Ability to move quickly and safely through workspace.
Ability to focus attention on service details.
Ability to follow directions thoroughly.
Ability to work cohesively with co-workers as part of a team.
TRAVEL REQUIREMENTS
- None
PHYSICAL DEMANDS
- Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property.
- Constant need to perform the following physical activities: grasping, turning, finger dexterity.
- Occasional need to stand for long periods of time.
- Lifting/carrying up to 10 lbs. frequently and 25 lbs. occasionally.
- Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms’ reach.
- Hearing requirements: constant need to speak on the telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.
NOTE: A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform other job related duties assigned by their supervisor.