What are the responsibilities and job description for the Pool Attendant position at Rancho Valencia Resort & Spa?
Description
SUMMARY
The pool attendant’s primary role is to engage with pool guests in order to ensure the guest has all needed amenities and supplies. While tending to guests, the Attendant is also responsible for the set up and tidiness o the pool at all times throughout the shift. This requires maintaining a pristine level of cleanliness and organization in the following areas; Spa pool, Resort pool, Cabanas, lounge chairs, restrooms and pool locker rooms. The attendant also provides water, clean towels; refreshing spritz and delivers daily amenities to guests throughout the day.
ESSENTIAL FUNCTIONS
- Set up and maintenance of pool area to include; placement and straightening of umbrellas, chairs, towels, cabanas, water stations, and stocking restrooms and locker rooms.
- Greets and offers assistance in seating guests upon arrival.
- Assists with service to pool guests including but not limited to offering sun block, wiping sunglasses, answering menu questions, and delivering daily amenities to guests at designated times or as requested by guest.
- Approaches guests and graciously offers assistance and confirms guests comfort and satisfaction throughout pool visit.
- Discreetly confirms member or guest names. Escalates discrepancies to management for any necessary follow up with unauthorized pool guests
- Responsible for contacting other staff and departments including but not limited to Housekeeping for cleaning or linen pick-up from main pool, Spa attendants to pick up linen and towels from Spa pool, Room Service for food & beverage orders and item pick-up and Bell/Valet as needed for guest transportation requests.
- Follows established protocol for replacing wet towels and chair covers for guest throughout visit and also replaces all wet towels upon guest departure.
- Responsible for adherence to all safety procedures as described in the basic training sessions.
- Adherence to all guest and employee injury and incident reporting policies per the property Safety
- Performs other duties as requested, developed or assigned.
Requirements
QUALIFICATIONS
- Must be engaging, outgoing and personable.
- Must be able to communicate clearly in English with guests, vendors and employees to their understanding.
- Availability to work weekdays, weekends, morning, evening and holiday shifts.
SKILLS
- Ability to behave professionally at all times.
- Strong attention details and organization.
- Ability to maintain confidentiality of all members, resort guests, and other associates.
- Ability to maintain concentration & think clearly.
- Ability to always remain calm, centered and focused at all times.
PHYSICAL DEMANDS
- Frequent need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property.
- Constant need to perform the following physical activities: grasping, turning, finger dexterity.
- Frequently needs to stand for long periods of time.
- Lifting/carrying up to 25 lbs. frequently and 35 lbs. occasionally.
- Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms’ reach.
- Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.
- Must be able to work standing and moving for 6 or more hours daily
- Must be able to work outdoors for duration of work shift.
Salary: $20 per hour.
Salary : $20
