What are the responsibilities and job description for the In-Room Dining Server position at Rancho Valencia Resort & Spa?
Description
SUMMARY
Serves guests food and beverage in a gracious professional manner. Provides a comfortable, exceptional dining experience through the consistent implementation of existing steps of service.
ESSENTIAL FUNCTIONS
- Anticipate guests’ needs, respond promptly and acknowledge all guests.
- Provide prompt, efficient and gracious service to guests, including artfully describing menu items, correct use of the point of sale computer system, ensure timely service.
- Correctly settle all guest checks, correct handling of cash, credit, room charge, gift certificates and city ledgers.
- Monitor and maintain cleanliness, sanitation and organization of all service areas in accordance with departmental procedures.
- Work quickly and safely at all times.
- Maintain and comply with all departmental policies/service procedures.
- Maintain positive guest relations at all times.
- Be familiar with hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Actively participates in Safety Programs and abides by all injury reporting and safety behavior requirements.
- Participates in and supports hotel efforts towards community service, sustainability and environmental initiatives.
- Perform other duties as directed, developed or assigned.
Requirements
QUALIFICATIONS
Required
- 12 months current experience as IRD server in 4 or 5 star hotel
- Valid San Diego County Food Handlers Card
- Must be a minimum of 21 years of age
- Ability to communicate in English with vendors, guests and staff, to their understanding
Desirable
- 12 months experience as busperson
- High school graduate or GED equivalent.
- Certification of previous training in liquor, wine and food service.
- Certification in alcohol awareness program
- Certification in CPR.
SKILLS
Required
- Ability to anticipate and understand guests’ needs.
- Ability to move quickly and safely through workspace.
- Ability to focus attention on service details.
- Ability to follow directions thoroughly.
- Ability to work cohesively with co-workers as part of a team.
PHYSICAL DEMANDS
- Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property.
- Constant need to perform the following physical activities: grasping, turning, finger dexterity.
- Occasional need to stand for long periods of time.
- Lifting/carrying up to 35 lbs. frequently and 45 lbs. occasionally.
- Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms’ reach.
- Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.