Administrative IT

Position Title: IT Help Desk

Department: Vernon, Operations

Reports to: Brian Feder, Director of IT

Direct Reports: N/A

Job Classification: Fulltime, Non-Exempt

Company Statement

Rancho Foods, Inc. is a family owned and operated business that specializes in the delivery of fine meats and meat products to restaurants and markets throughout California. Our customer-service focused company has been in business for over fifty years, and we are looking for hard-working individuals to join our fast-growing team. Rancho Foods is in search of a qualified information technology technician to join our team.

Job Summary

Rancho Foods’ Information Technology Technician bears the responsibility for hardware, software, and networking functions including, but not limited to: help desk support, install and configure hardware and software components, maintain software updates, troubleshooting issues. The IT technician will be the initial point of contact for employees experiencing hardware and software issues.

Essential Functions

· Serve as primary point of contact to employees experiencing issues with hardware, software, and network issues.

· Perform on-site and remote troubleshooting through appropriate questioning and diagnostic techniques.

· Diagnose and resolve technical issues.

· Train employees in hardware and software usage techniques.

· Maintain accurate record keeping of issues, resolutions, installations, and configurations.

· Provide needed information and suggested improvements on IT products, services, and procedures.

· Set up new user accounts.

· Allocate appropriate equipment to specific employees.

· Maintain software updates.

· Assist end users with 2FA enrollment.

· Control and review Mobile Device Management systems.

· Administer & set-up mobile phones “out of box.”

· Troubleshoot both Android and OS software.

· Configure desk phone(s) for new personnel.

· Update contact information and maintain proper address lists.

· Assist in troubleshooting printer connectivity issues.

· Website development and support.

· Develop new hardware and software operational policies to better the company.

· Operating Systems

o Windows 10/11, basic understanding of Windows Server (2019–2025)

· Microsoft Infrastructure:

o Active Directory (users, groups, OUs, basic GPOs)

o Microsoft 365 (Teams, Outlook, SharePoint, OneDrive, Exchange Online)

o Basic knowledge of Azure AD and Intune

· Networking Basics:

o IP addressing, DNS, DHCP, VPN

o Troubleshooting LAN/Wi-Fi issues

Job Qualifications

High School diploma or equivalent is required

Bachelor’s Degree in Computer Science, Information Technology, Information Systems, or a related field is preferred

Minimum of two years’ experience in computer network and systems maintenance

Physical Demands

The physical demands described here are representative of those that must be met by an applicant to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and/or telephone system. The occasional bending, crawling, reaching may be required to set up equipment. Light to moderate lifting of relevant supplies may be required.

Required Skills & Competencies

Confidentiality, Strong Morals & Ethics, Analytical & Critical Thinking Skills, Problem Solving Skills, Sharp Attention to Detail, Interpersonal Skills, Excellent Written & Verbal Communication Skills, Patience, Organization, Professional, Bi-Lingual (Preferred)

Rancho Foods, Inc. is an EEO employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Expected hours: 40.00 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• IT support: 1 year (Required)
• Ticketing system : 1 year (Required)
• Program management: 1 year (Required)

Language:

• Spanish (Required)

Work Location: In person

Salary : $25 - $30