What are the responsibilities and job description for the Dining Room Server position at Rancho De Los Caballeros Ranch & Golf Club, LLC?
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
Check station before, during and after shift for proper setup and cleanliness.
- Greet the guests in a friendly and courteous manner, and explain any specials and/or restaurant promotions for guest awareness.
- Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
- Enter the order into the “Point of Sale” computer to inform the kitchen of the particulars in the order being placed.
- Replenish beverages as necessary and check with guests for overall satisfaction.
- Market and serve upon request any dessert items or specialty coffees.
- Present the check to guest promptly.
- Practice "Teamwork" and "Clean as you go" policies.
- Supplement the bus staff help in clearing and resetting the tables.
- Perform all assigned side work to include replenishing condiments and restocking side stands.
Grooming:
All employees must maintain a neat, clean and well-groomed appearance (specific standards available).