What are the responsibilities and job description for the Key Account Manager position at Ranch Armor?
About Ranch Armor
Ranch Armor is a leader in premium UTV armor, accessories, and custom solutions engineered for durability, performance, and a lifetime of use. We take pride not only in the products we build but also in the exceptional experience we provide to every customer. Our standard for service is inspired by the legendary hospitality of the Four Seasons, where attention to detail, proactive care, and personal connection define every interaction.
As we continue to grow, we're seeking Key Account Managers who can uphold this elevated service standard while building long-term, trust-driven relationships with our most important customers.
Role Overview
The Key Account Manager (KAM) will serve as the primary point of contact for high-value accounts, distributors, dealers, ranch owners, and enterprise clients. This individual will be responsible for nurturing relationships, understanding customer needs deeply, and ensuring every client receives a white-glove service experience that matches Ranch Armor's premium brand.
What You'll Do
- Serve as the trusted advisor for key accounts, building strong, long-term partnerships.
- Deliver customer service with the hospitality standard of the Four Seasons—anticipatory, personalized, and solution-oriented.
- Understand customer needs, project requirements, and long-term goals to recommend the best Ranch Armor solutions.
- Coordinate custom builds, specialty orders, and complex product configurations.
- Proactively communicate with clients about order status, timelines, and updates.
- Collaborate with engineering, production, and logistics teams to streamline client experiences.
- Resolve customer concerns with professionalism and urgency.
- Track account performance, forecast needs, and identify growth opportunities.
What We're Looking For
- Proven experience in account management, customer success, or sales (outdoor, agricultural, powersports, or manufacturing industries a plus).
- A service mindset modeled after luxury hospitality—Four Seasons–grade customer care.
- Strong communication skills with an ability to listen first and advise second.
- High level of organization; ability to manage multiple accounts with precision.
- Problem-solving mentality with a proactive approach to client communication.
- Technical aptitude or willingness to learn UTV armor, accessories, and customization details.
- A passion for the outdoors, ranching, or powersports is welcomed.
Why Join Ranch Armor
- Be part of a fast-growing company reshaping quality standards in the UTV aftermarket space.
- Work with a team that values craftsmanship, innovation, and premium customer experience.
- Competitive compensation performance incentives.
- Opportunities for career growth and leadership development.
- A collaborative environment where your ideas matter and your customer relationships are celebrated.
Job Type: Full-time
Pay: $55, $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $75,000