Ramsey Mazda is looking for a detail-driven, fast-moving Internal Service Advisor to lead the flow and quality of our used vehicle reconditioning process. If you thrive on organization, accountability, and making things happen quickly and correctly—this is your role.

Join a team that values precision, collaboration, and results while supporting a high-performing sales and service operation.

DRIVE THE RECONDITIONING PROCESS – WHAT YOU’LL OWN

• Partner with Sales and Service leadership to execute departmental goals, processes, and performance standards
• Perform intake inspections and create estimates for all trade-ins and auction purchases
• Identify and verify open recall campaigns using NHTSA tools
• Manage the full reconditioning lifecycle with a target turnaround time of 72 hours to lot-ready
• Break down estimates to ensure accuracy in labor, parts, and total investment before work begins
• Maintain strict quality control standards to minimize post-sale repairs and ensure safety compliance
• Track vehicle status at all times and ensure efficient workflow across departments
• Coordinate vehicle descriptions and photography with Marketing for online listings
• Monitor and report productivity and quality performance across service teams, detail, and vendors

BE THE STANDARD OF EXCELLENCE – WHAT YOU BRING

• Strong attention to detail and ability to manage multiple vehicles at different stages
• Sense of urgency with a focus on speed and accuracy
• Clear and professional communication skills
• Ability to type efficiently and manage repair order documentation
• Basic math skills for cost calculations
• Working knowledge of basic computer systems
• Valid driver’s license with an acceptable driving record

WHY THIS ROLE MATTERS – IMPACT THE BUSINESS DAILY
In this role, you directly influence inventory readiness, profitability, and customer satisfaction. Your ability to keep vehicles moving quickly and correctly makes a measurable impact on dealership success.

READY TO TAKE CONTROL OF THE PROCESS? APPLY TODAY
If you’re organized, proactive, and ready to take ownership of a critical operation—this is your opportunity to stand out and grow. Apply now and be a key player on a driven team.

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.