What are the responsibilities and job description for the Case Aide Senior position at Ramsey County?
Position Summary
Ramsey County Social Services is seeking Senior Case Aides to support Children & Family Services. In this role, you’ll be a key part of a dedicated team- helping coordinate visits, ensure accurate documentation, and provide essential support that keeps cases moving forward. Transporting individuals and families is an essential part of this role.
To assist social work staff in the maintenance of social service cases by assessing client needs, assisting in the development and implementation of service plans, recommending and obtaining services, gathering information necessary for social workers to assist clients in obtaining services that will provide living arrangements appropriate to the clients level of functioning; assisting clients with financial matters and seeking any financial support they may be eligible for; advocating for client as needed; and to perform related duties as assigned.
Examples of Work Performed
ESSENTIAL FUNCTIONS: 1, 2, 3, 4, 7, 8, 9, 10, 11, 14, 15, 16.
Minimum Qualifications
Education: High school graduate or equivalent.
Experience: Seven years of experience including three years as a Case Aide and four years of clerical experience.
Substitution: Equivalent combination of education and related experience.
Exam/Screening Process Information
The examination process will consist of the following section with each section weighted as indicated:
Eligible List: The names of all applicants who pass the examination/screening process and file a properly completed application shall be placed on the eligible list for employment as a Case Aide Sr. This list will be certified to the appointing authority which may use this list to fill a vacancy. Candidates will remain on the list for 60 days or until hired, whichever occurs first. A notice will be sent to applicants at the time the eligible list is posted, informing them that the list has been posted. The names of all applicants who pass the examination with a score of 35 or higher will be forwarded to the department for further consideration.
Veteran's Preference: This is a classified position requiring an open, competitive selection process. Veteran's Preference points will be applied after a candidate passes the examination process. Applicants who are eligible for veteran's preference should update their veteran's DD214, and other supporting documents, and submit them as an attachment at the time of application.
Criminal Background Checks: All employment offers are conditioned upon the applicant passing a criminal background check. Convictions are not an automatic bar to employment. Each case is considered on its individual merits and the type of work sought. However, making false statements or withholding information will cause you to be barred from employment, or removed from employment.
E-Verify Participation: Ramsey County participates in the federal E-Verify program. This means that Ramsey County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Ramsey County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on Form I-9.
Equal Opportunity Employer: Ramsey County provides equal access to employment, programs, and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, familial or marital status, sexual orientation or gender identity, public assistance status, place of residence, political affiliation, or national origin.
Ramsey County is deeply committed to advancing racial equity and promoting diversity and inclusion within all areas of its workforce. The county strives to be equitable, inclusive, transparent, respectful, and impactful in how we serve and engage with residents, as well as Ramsey County employees. Advancing racial equity ensures all people who need access to opportunities and services we provide will receive them. Racial equity is achieved when race can no longer be used to predict life outcomes, and outcomes for all are improved.
To print a paper application for this posting click Paper Application(Download PDF reader). You will need to print this posting AND answer the supplemental questions associated with this exam and submit them with your completed paper application.
For further information regarding this posting, please contact Nirvana.Wallace@RamseyCountyMN.gov
Ramsey County provides a wide range of employee benefits to support health, well-being, and work/life balance. Benefits eligibility can vary depending on union status/contract language. A summary of benefits is provided below. Detailed information is available for review at https://assets.ramseycountymn.gov/files/2026-02/Total Rewards Guide 2026.pdf
01
Each applicant must complete this supplemental questionnaire as a part of the application screening process. The supplemental questionnaire will be used as a scored evaluation of your knowledge, skills and experience. Provide complete information for each question. Do not write "see resume" as it is not an acceptable answer. The experiences you indicate in your responses will be reviewed and used to determine your eligibility to move forward in the selection process. Select "yes" if you have read and understand.
If you indicated in the previous question, that you have a degree, please describe below your field of study, the name of the school, and type of degree. If you have other formal training and certifications related to this position, you may include that here. If you do not have a degree/college credit, please write N/A in the space below. DO NOT WRITE "see resume or see application".
05
Do you have seven years of experience, including three years as a Case Aide and four years of clerical experience?
Please select the option that best describes your experience in assessing client needs and gathering case information:
Please select the option that best describes your experience in developing and implementing service plans:
Please select the option that best describes your experience in connecting clients to community resources and financial assistance:
Please select the option that best describes your experience in handling crisis situations and client safety concerns:
Please select the option that best describes your experience in documentation and case record management:
Please select the option that best describes your experience in leadership and supporting other staff:
For questions 6–11, please indicate where you gained this experience. Include the name of your employer, dates employed, your job title, and a detailed description of the duties you performed that demonstrate your experience. Do not write “see resume” or paste your resume, that is an unacceptable answer.
Ramsey County Social Services is seeking Senior Case Aides to support Children & Family Services. In this role, you’ll be a key part of a dedicated team- helping coordinate visits, ensure accurate documentation, and provide essential support that keeps cases moving forward. Transporting individuals and families is an essential part of this role.
To assist social work staff in the maintenance of social service cases by assessing client needs, assisting in the development and implementation of service plans, recommending and obtaining services, gathering information necessary for social workers to assist clients in obtaining services that will provide living arrangements appropriate to the clients level of functioning; assisting clients with financial matters and seeking any financial support they may be eligible for; advocating for client as needed; and to perform related duties as assigned.
Examples of Work Performed
- Collects information to assist social worker in assessing clients' needs by interviewing clients, family, and other parties; reviewing relevant background information, physical and psychological reports; and observing client interactions with children under protective services in order to determine service needs.
- Assist the social worker to develop and recommend individual service plans for clients based on the results of assessments to include recommendations for residential programs, day programs and other appropriate services.
- Attend individual habilitation plan meetings in which clients' annual goals, and services needed to help meet these goals are determined.
- Identify appropriate community services and the availability of financial assistance required to implement individual service plans, initiate service application on behalf of clients and assist clients in pursuing requested services or financial assistance.
- Serve in a capacity of leadworker to other staff in purchase of service programs by resolving specific or unusual problems related to case files, and responds to urgent situations on caseloads in the absence of assigned case worker.
- Determine the likelihood and degree to which persons may be in danger of physical and/or mental harm and involve the primary social worker in order to protect the client.
- Assist social workers in writing and updating social histories and case status reports for documentation of service provision for the department, court reviews and other service providers; records observations of client behavior in order to assist social workers in monitoring case status; may provide feedback to clients regarding parenting skills in cases involving child protection supervised visits.
- Schedule, transport or arrange for transportation of clients to medical appointments, supervised visits, court hearings, placements and other service programs/facilities.
- Consult with departmental staff, other County departments and community services professionals to assist the primary social worker provide appropriate and timely services to the client; may maintain a limited caseload under the direction of social work staff.
- Assist clients and their families with problems relating to placements, transfers, evictions and other matters bearing upon client needs.
- Receive referrals from Financial Assistance Services Department and assists clients with financial applications or apply on their behalf.
- Determine need for and issues bus cards as appropriate.
- Provide crisis intervention services including referrals to obtain emergency needs for housing, food, clothing or financial assistance.
- Schedule home and facility visits for clients who are unable to come to the office for interviews.
- Represent the unit or department on committee assignments for service provisions and recordkeeping methods.
- Maintain accurate case records and complete forms for documentation of eligibility, treatment cost reimbursement, service referrals, evaluation of client outcomes and general case management purposes.
ESSENTIAL FUNCTIONS: 1, 2, 3, 4, 7, 8, 9, 10, 11, 14, 15, 16.
Minimum Qualifications
Education: High school graduate or equivalent.
Experience: Seven years of experience including three years as a Case Aide and four years of clerical experience.
Substitution: Equivalent combination of education and related experience.
Exam/Screening Process Information
The examination process will consist of the following section with each section weighted as indicated:
- Training and Experience Rating = 100%
Eligible List: The names of all applicants who pass the examination/screening process and file a properly completed application shall be placed on the eligible list for employment as a Case Aide Sr. This list will be certified to the appointing authority which may use this list to fill a vacancy. Candidates will remain on the list for 60 days or until hired, whichever occurs first. A notice will be sent to applicants at the time the eligible list is posted, informing them that the list has been posted. The names of all applicants who pass the examination with a score of 35 or higher will be forwarded to the department for further consideration.
Veteran's Preference: This is a classified position requiring an open, competitive selection process. Veteran's Preference points will be applied after a candidate passes the examination process. Applicants who are eligible for veteran's preference should update their veteran's DD214, and other supporting documents, and submit them as an attachment at the time of application.
Criminal Background Checks: All employment offers are conditioned upon the applicant passing a criminal background check. Convictions are not an automatic bar to employment. Each case is considered on its individual merits and the type of work sought. However, making false statements or withholding information will cause you to be barred from employment, or removed from employment.
E-Verify Participation: Ramsey County participates in the federal E-Verify program. This means that Ramsey County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Ramsey County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on Form I-9.
Equal Opportunity Employer: Ramsey County provides equal access to employment, programs, and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, familial or marital status, sexual orientation or gender identity, public assistance status, place of residence, political affiliation, or national origin.
Ramsey County is deeply committed to advancing racial equity and promoting diversity and inclusion within all areas of its workforce. The county strives to be equitable, inclusive, transparent, respectful, and impactful in how we serve and engage with residents, as well as Ramsey County employees. Advancing racial equity ensures all people who need access to opportunities and services we provide will receive them. Racial equity is achieved when race can no longer be used to predict life outcomes, and outcomes for all are improved.
To print a paper application for this posting click Paper Application(Download PDF reader). You will need to print this posting AND answer the supplemental questions associated with this exam and submit them with your completed paper application.
For further information regarding this posting, please contact Nirvana.Wallace@RamseyCountyMN.gov
Ramsey County provides a wide range of employee benefits to support health, well-being, and work/life balance. Benefits eligibility can vary depending on union status/contract language. A summary of benefits is provided below. Detailed information is available for review at https://assets.ramseycountymn.gov/files/2026-02/Total Rewards Guide 2026.pdf
- Medical, dental and vision insurance
- The County contributes a bargained percentage to the medical and dental monthly premium
- Employees choose from four enrollment tiers: Single, Employee legally married spouse, Employee Child(ren), Family
- Blue Cross Blue Shield Medical insurance – three plan options including a High Deductible Plan with a Health Saving Account offered. Earn up to $20/month in electronic gift cards for each enrolled employee or spouse for wellness activity
- MetLife Dental Insurance – two plan options offered
- VSP Vision Insurance – Advantage Plan offered
- Pre-tax Benefit Program
- Pre-tax medical, dental, vision monthly premium deduction option
- Dependent and Health Care Flexible Spending Accounts
- County monthly contribution to a Health Savings Account for employees who elect the High Deductible medical plan
- Paid time off
- Vacation hours, accrued based on years of service, ranging from 12 to 25 days per year (pro-rated for part-time employees)
- 11 scheduled holidays and two floating holidays
- Up to eight weeks of 100% paid parental leave, plus additional use of sick time as noted below
- Sick hours accrued at a rate of three weeks per year, which can be used for medical and dental care; injury or illness for you, your spouse or children; the birth or adoption of a child (up to 80 hours) or the death of a family member (up to 40 hours)
- Wellness incentive allows conversion of unused sick time to vacation or pay
- Retirement benefits
- Pension - The county contributes at least 7.5% of your salary to your pension, depending on bargaining unit. Unlike other retirement investments, pension payments are a lifetime benefit once you start collecting payments
- New employees become vested after three years. For the Police and Fire union, employees are vested after 10 years
- Deferred compensation - 457(b) account with employer match
- Health Care Savings Plan - all benefits-eligible employees contribute 1% of gross regular salary to a Health Care Savings Plan account for eligible health care expenses after retirement. Interest accrues tax free. County provides a scheduled contribution after five years of participation
- Transit and parking
- Fully funded Metropass.
- Transportation/parking expenses reimbursement account
- Employee well-being
- Employee assistance program, including telephone counseling, financial counseling, rideshare benefits, etc.
- Wellness programming
- Flexible work policy with hybrid work options for eligible positions
- Life Insurance and Disability leave
- County provided Basic Life coverage - 1x annual salary, minimum $10,000 up to a maximum of $50,000. Optional supplemental coverage available
- Long-term Disability – County provided coverage replaces 40% of the employee’s lost income after six months of disability, subject to a $5,000 monthly maximum. Option to purchase an additional 20% income replacement up to $7,500 monthly maximum
- Short-term Disability – option to purchase 60% income replacement coverage with 30, 60 or 90-day waiting period
- Career development
- Tuition reimbursement, up to $4,000 per year
- Online professional development opportunities through the Learning & Development Center
- County employment qualifies as a public service organization for the Public Service Loan Forgiveness Program
- Employee resource groups – help employees build connections through common bonds with colleagues
01
Each applicant must complete this supplemental questionnaire as a part of the application screening process. The supplemental questionnaire will be used as a scored evaluation of your knowledge, skills and experience. Provide complete information for each question. Do not write "see resume" as it is not an acceptable answer. The experiences you indicate in your responses will be reviewed and used to determine your eligibility to move forward in the selection process. Select "yes" if you have read and understand.
- Yes
- No
- Please select the option that best applies to you if you have completed or are currently participating in any of the following Public Sector Partnership Programs at Ramsey County.
- HIRED Partnership Program
- Project for Pride in Living (PPL) Partnership Program
- Ramsey County Workforce Solutions
- Ramsey County Internship (including Right Track Plus)
- Fellowship at Ramsey County
- Limited-Duration Assignment at Ramsey County
- Provisional Assignment at Ramsey County
- Temporary Opportunity at Ramsey County
- Work Experience Program (e.g., Young Adult Career Academy)
- Job Shadow Experience at Ramsey County
- No, I have not participated in any of the above
- Select the option that best describes your highest level of completed education.
- High school diploma or GED
- Associates Degree
- Bachelors Degree
- Masters Degree
- Doctoral Degree
- None of the above
If you indicated in the previous question, that you have a degree, please describe below your field of study, the name of the school, and type of degree. If you have other formal training and certifications related to this position, you may include that here. If you do not have a degree/college credit, please write N/A in the space below. DO NOT WRITE "see resume or see application".
05
Do you have seven years of experience, including three years as a Case Aide and four years of clerical experience?
- Yes
- No
Please select the option that best describes your experience in assessing client needs and gathering case information:
- I have no experience in this area
- I have limited experience observing or collecting basic client information under close supervision
- I have assisted in gathering client information through interviews and document review with guidance from social workers
- I independently collect and analyze client information, including interviews, reports, and observations, to support assessments
Please select the option that best describes your experience in developing and implementing service plans:
- I have no experience contributing to service plans.
- I assist social workers by providing basic input for service plans when directed
- I actively contribute to developing service plans and help coordinate services for clients
- I lead the development of service recommendations, identify appropriate services, and help implement and adjust plans based on client progress and needs
Please select the option that best describes your experience in connecting clients to community resources and financial assistance:
- I have limited awareness of community resources or financial assistance programs
- I provide clients with information about resources when directed
- I regularly assist clients in applying for services and financial assistance programs
- I independently identify appropriate resources, initiate applications on behalf of clients, and advocate secure services and financial support
Please select the option that best describes your experience in handling crisis situations and client safety concerns:
- I have not been involved in crisis intervention or safety assessments
- I report concerns to supervisors when I observe potential issues
- I assist in crisis situations by following established protocols and supporting social workers
- I assess risk levels, respond to urgent situations, initiate immediate interventions, and collaborate with social workers to ensure client safety
Please select the option that best describes your experience in documentation and case record management:
- I have minimal experience maintaining records or completing case documentation
- I complete basic documentation with supervision and guidance
- I independently maintain accurate case records and assist in preparing reports
- I ensure comprehensive, accurate documentation, contribute to social histories and court reports, and monitor case progress through detailed records
Please select the option that best describes your experience in leadership and supporting other staff:
- I have no experience supporting or guiding other staff
- I occasionally assist coworkers when asked
- I regularly support team members and help resolve routine issues
- I serve in a lead worker capacity, resolve complex case issues, provide guidance to staff, and step in during absences to manage urgent caseload matters
For questions 6–11, please indicate where you gained this experience. Include the name of your employer, dates employed, your job title, and a detailed description of the duties you performed that demonstrate your experience. Do not write “see resume” or paste your resume, that is an unacceptable answer.
- Required Question