Product Operations Specialist | Identity & Fraud

About RampAt Ramp, we’re rethinking how modern finance teams function in the age of AI. We believe AI isn’t just the next big wave. It’s the new foundation for how business gets done. We’re investing in that future — and in the people bold enough to build it.Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 50,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $100 billion in purchases each year.Ramp’s investors include Lightspeed Venture Partners, Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, Redpoint, and ICONIQ, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.Ramp has been named to Fast Company’s Most Innovative Companies list and LinkedIn’s Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s 100 Most Influential Companies.About the RoleAs a member of our product operations organization, you will support Ramp’s product offerings for our customers as we scale. You will leverage data to identify opportunities for our users, build out automation and processes to help Ramp scale, and assist in the launch process for new features. You’ll work closely with product managers, engineers, design, data and our customer-facing teams.The Identity and Fraud team owns user management, roles, permissions and authentication at Ramp. Their mission is to make user governance seamless, secure, and scalable, so every employee has the right level of access and visibility with minimal friction.As Ramp grows to serve increasingly complex large and enterprises customers, the team aims to ensure our customers:Trust that permissions reflect business reality (roles, entities, workflows, etc.)Move faster with built-in safeguards — ensure employees are focused only on what’s relevant to them and what they should have access toScale effortlessly as org structures, entities, and roles evolve*Please note that this Product Operations role will require you to be comfortable with working in-person at our NYC HQ (located near Madison Square Park) at least 2 days/week*What You’ll DoBecome the foremost expert on the customer’s experience for Identity, and work to connect the daily experience of Ramp’s customer-facing teams with the product and engineering teams to help evolve the product roadmap and achieve fast resolution of product bugs and issuesClose existing documentation gaps on core functionality for single-sign on, multi-factor authentication, and login issues; update our help center and build out better processes to unblock customers who face login issues thereby reducing customer support ticketsOwn creating high-leverage product analytics tracking and data analysis to surface quantitative opportunities for improving performance, quality, and intuitiveness of the productDesign and facilitate structured user research sessions to gather qualitative feedback and identify pain points in the product experience or right size product solutionsProject manage the launch of new features, ensuring product quality as we move from QA to Alpha to Beta to full LaunchIdentify opportunities to automate, optimize, and refine processes to help us scale operationally as we continue to expand the scope of our products, and own the change management of those updatesWhat You NeedMinimum 2 years working in product operations, business operations, product management, program management, or consultingStrong ability to use data and qualitative feedback to understand opportunity, build strategy, and create product recommendationsExperience working directly with customers through feedback and/or user research interviewsExperience building new operational processes from start to finish with measurable resultsAbility to work in undefined spaces with a self-starter mentalityAI-savvy; leveraging more than just ChatGPT to automate everyday tasksNice-to-HavesExperience with Retool or other low-code tooling platforms (Gumloop, n8n, etc.)Technical programming experience (SQL, Python, Java, React)About Our TeamsSpend Management owns our core spend product, including card issuance, reimbursements, and travel & entertainment to control spendProcurement owns streamlining new purchase requests, approvals, vendors, savings, and price intelligence products to help companies make better financial decisionsIntelligence owns the reporting, savings, and price intelligence products to help companies make better financial decisionsBill Payments owns our invoice management, accounts payable, and B2B payment capabilitiesRisk owns our underwriting and financial products that determine which businesses to approve and how to manage riskGrowth owns onboarding, activation and retention products to help our customers be successful on the Ramp platformAccounting owns creating intelligence in our accounting platform, saving finance teams time and moneyMobile owns our mobile app development and mobile strategyBenefits (for U.S.-based full-time employees)100% medical, dental & vision insurance coverage for youPartially covered for your dependentsOne Medical annual membership401k (including employer match on contributions made while employed by Ramp)Flexible PTOFertility HRA (up to $5,000 per year)WFH stipend to support your home office needsWellness stipendParental LeaveRelocation support to NYC or SF (as needed)Pet insuranceReferral InstructionsIf you are being referred for the role, please contact that person to apply on your behalf.Other noticesPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Ramp Applicant Privacy NoticeCompensation Range: $115K - $157K

Salary : $115,000 - $157,000