What are the responsibilities and job description for the Manager, Fraud Operations position at Ramp?
About RampAt Ramp, we’re rethinking how modern finance teams function in the age of AI. We believe AI isn’t just the next big wave. It’s the new foundation for how business gets done. We’re investing in that future — and in the people bold enough to build it.Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 45,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $100 billion in purchases each year.Ramp’s investors include Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.Ramp has been named to Fast Company’s Most Innovative Companies list and LinkedIn’s Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s 100 Most Influential Companies.About the RoleRamp is seeking a Fraud Operations Manager to help build and lead a team of Fraud Operations Specialists responsible for the efficient and effective execution of fraud detection and prevention strategies across all of Ramp’s products, enabling Ramp’s rapid growth. This role requires the ability to balance people management, process engineering, strategic thinking, and planning. You will utilize data and analytics to lead an efficient team, identify opportunities for improvement, prioritize development, and collaborate with cross-functional teams to operationalize policies, develop tools, and infrastructure that best support Ramp’s operations.What You’ll DoManage and continue building a team of Fraud Operations Specialists who manage & review alerts, conduct investigations, and recover funds through enabling right-sized coverage and meeting service level agreements (SLA)Develop a deep understanding of Ramp’s risk management policies (underwriting, payments, transactions, credit limit changes, collections) across all productsPartner with Product, Engineering, and Data Science teams to build best-in-class risk tooling to increase operational efficiencyPartner with risk strategy teams to create a closed-loop process to enhance policies and proceduresLeverage data and analytics to evaluate and prioritize solutions to improve operational efficiencyResearch emerging fraud trends to innovate on Ramp's decisioning systems and policiesHelp coordinate and respond to incidents through on-call duties as needed – in addition to customer escalations or sensitive case handlingPartner with Customer Support to educate and create awareness on fraud prevention best practices, identify social engineering attempts, and support customersWhat You NeedMinimum 8 years of experience in risk management, including account takeovers and a broad range of payment-related fraudMinimum 2 years of experience building and managing teamsStrong background in process development and improvementInvestigative and critical thinking skillsExcellent written and verbal communication skillsExperience integrating AI into your daily workExperience within consumer/corporate/small business cards, payments, invoices, lending, or related industriesNice to HavesExperience with Regulation E, NACHA & Visa Core rules and regulationsExperience with Zendesk and RetoolExperience in high-growth startupsBenefits (for U.S.-based full-time employees)100% medical, dental & vision insurance coverage for youPartially covered for your dependentsOne Medical annual membership401k (including employer match on contributions made while employed by Ramp)Flexible PTOFertility HRA (up to $5,000 per year)WFH stipend to support your home office needsWellness stipendParental LeaveRelocation support to NYC or SF (as needed)Pet insuranceReferral InstructionsIf you are being referred for the role, please contact that person to apply on your behalf.Other noticesPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Ramp Applicant Privacy NoticeCompensation Range: $136.4K - $217K
Salary : $136,400 - $217,000
