What are the responsibilities and job description for the Customer Activation Manager | Enterprise position at Ramp?
About RampAt Ramp, we’re rethinking how modern finance teams function in the age of AI. We believe AI isn’t just the next big wave. It’s the new foundation for how business gets done. We’re investing in that future — and in the people bold enough to build it.Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 45,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $100 billion in purchases each year.Ramp’s investors include Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.Ramp has been named to Fast Company’s Most Innovative Companies list and LinkedIn’s Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s 100 Most Influential Companies.About the RoleCustomer Activation Managers at Ramp strive to deliver value to our customers and revenue for our business by implementing Ramp’s products for newly-closed customers. As a member of this fast-growing team, you will have the opportunity to help build and refine Ramp’s Customer Activation organization and define the customer strategy that fuels our growth.What You’ll DoProject manage thorough and complete implementation and onboarding of new Ramp Enterprise customersExecute successful launches of the Ramp platform across Enterprise accounts in partnership with our Account Executive and Technical Consulting teamsAct as a strategic consultant and extension of your customers’ team as you guide them through Ramp setup and best practicesWork with customers to deeply understand their current workflow, pain points and priorities, and showcase tailored solutions to solve for thoseDrive initial product utilization and revenue for Ramp by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Ramp is a high-value initiativeBecome an expert in the full range of integration and configuration options for Ramp’s suite of productsAssist customers with change management, and help run custom trainings for their organizationsPartner closely with the product team to ensure customer feedback is reviewed and prioritized. Help facilitate product workshops as necessaryBalance priorities and multiple tasks supporting implementation, follow-up, and proactive outreachWhat You'll NeedMinimum 7 years of experience in customer success, activation, implementations, or sales experience in a B2B organizationExperience managing enterprise customer relationships with numerous stakeholders Experience running complex implementation projects with multiple workstreams, leveraging exceptional project management and time management skillsExcellent verbal and written communication skills, with the ability to conduct deep discovery to understand true needs, and manage customer expectations and potential concerns Proven track record of ability to work with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as neededProven track record of exceeding quota and/or outperforming key target metricsAbility to anticipate customers’ needs and position product solutions accordinglyHigh adaptability and ability to thrive in a fast-paced environmentNice to HavesBachelor’s degree from an accredited universityExperience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)Experience implementing a nascent product to Enterprise customersExperience with financial services salesExperience at a high-growth startupFor candidates located in NYC or SF, the pay range for this role is $128,000- $212,500. For candidates located in all other locations, the pay range for this role is $115,000- $191,500.Benefits (for U.S.-based full-time employees)100% medical, dental & vision insurance coverage for youPartially covered for your dependentsOne Medical annual membership401k (including employer match on contributions made while employed by Ramp)Flexible PTOFertility HRA (up to $5,000 per year)WFH stipend to support your home office needsWellness stipendParental LeaveRelocation support to NYC or SF (as needed)Pet insuranceReferral InstructionsIf you are being referred for the role, please contact that person to apply on your behalf.Other noticesPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Ramp Applicant Privacy NoticeCompensation Range: $115K - $212.5K
Salary : $115,000 - $212,500