What are the responsibilities and job description for the Front Desk Rep position at Ramos Center for Interventional & Functional Pain...?
The Ramos Center is looking for an energetic candidate with great customer services skill to be the representative of our front desk.
Responsibilities
Process all patient check-ins. Will be responsible for confirming patient appointments, verifying insurance, and retrieving all proper demographic updates from the patient if necessary. Process all payment types such as co-payment, co-insurance, and balances by cash, credit, or check. Answer patient calls and messages related to patient concerns. Schedule and reschedule patient appointments.
Complete designated cashier and closing reports in the computer system. Compile closing deposit for the Office manager to cash patient payments collected for the date of service. Count the bank at the beginning and end of the shift. Balance and drop receipts according to accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager. Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all patients according to company standards; anticipate and address patient needs; assist individuals with disabilities; thank patients with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Customer Service
Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests.
Company Environment:
As a Ramos Center Employee, you get to enjoy the benefits of working in a family-like positive environment that respects employees and provides guidance and support for opportunities and growth. The Ramos Center also provides flexibility for its employees, building loyal and productive employees, resulting in great patient care.
Here’s what our employees have to say:
“Fair pay. Fair workload. Family feel workplace. Opportunity. True employee appreciation.”
“I LOVE THE ENVIRONMENT AND ENERGY IN THE WORKPLACE.”
“I have been here going on 6 years in August... :) Ramos Center is my second family”
“FIRST OF ALL, I LOVE HELPING PT AND I LOVE SEEING CO-WORKERS HAPPY STARTING TO FEEL LIKE ONE BIG FAMILY AT THE RAMOS CENTER AND YES, I LOVE THAT FEELING I LOOK FORWARD TO COMING TO WORK EACH DAY WE ARE ON THE RIGHT ROAD TO SUCCESS.”
Work Remotely
- No
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Medical Specialty:
- Medical-Surgical
- Pain Medicine
Schedule:
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Required)
- Medical receptionist: 1 year (Required)
Work Location: Multisite
Salary : $15 - $18