Medical Front Desk Receptionist

Job Summary
We are seeking a detail-oriented and compassionate Medical Receptionist to join our healthcare team. The ideal candidate will be responsible for providing exceptional patient service, managing front desk operations, and ensuring the smooth flow of administrative tasks within our medical office. This role requires proficiency in various electronic health record (EHR) systems and a solid understanding of medical terminology and coding.

Duties

• Greet patients and visitors in a friendly and professional manner, ensuring a welcoming environment.
• Manage patient scheduling, including appointment bookings, confirmations, and rescheduling.
• Handle medical collections and insurance verification processes efficiently.
• Maintain accurate patient records in compliance with HIPAA regulations.
• Review documentation for completeness and accuracy, including care plans and medical histories.
• Utilize EHR systems such as Epic, Meditech, Athenahealth, eClinicalWorks, or similar software for patient management.
• Assist with medical billing and coding tasks, including CPT coding, ICD-9, and ICD-10 coding.
• Respond to patient inquiries via phone or in-person with excellent phone etiquette and customer service skills.
• Perform clerical duties such as filing, typing, and maintaining organized medical records.
• Collaborate with healthcare providers to ensure seamless patient care delivery.

Qualifications

• Previous experience as a Medical Receptionist or in a similar medical administrative support role is preferred.
• Familiarity with EHR systems (Epic, Meditech, Athenahealth, eClinicalWorks) is highly desirable.
• Strong knowledge of medical terminology, coding (ICD-9/ICD-10), and billing practices.
• Bilingual candidates are encouraged to apply to enhance patient communication.
• Proficient computer skills including Microsoft Office Suite; experience with multi-line phone systems is a plus.
• Excellent organizational skills with attention to detail; ability to manage multiple tasks effectively.
• Strong interpersonal skills with a focus on patient service and office management experience.
• Knowledge of dental terminology is an asset for those applying to dental clinics. Join our dedicated team where you can make a difference in the lives of patients while advancing your career in the healthcare field.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person