What are the responsibilities and job description for the Technical Support Specialist position at Ramirez Talent?
Overview
Join our dynamic team as a Technical Support Specialist and become the vital link between cutting-edge technology and user success! In this energetic role, you will provide exceptional IT support to ensure seamless operation of hardware, software, and network systems. Your expertise will empower users to overcome technical challenges swiftly and confidently, fostering a productive and positive environment. This paid position offers an exciting opportunity to develop your skills in a fast-paced, technology-driven setting while making a real impact on daily operations.
Responsibilities
- Deliver comprehensive technical support across various platforms, including Windows, macOS, Linux, and mobile devices.
- Troubleshoot hardware issues related to computers, peripherals, and network equipment such as routers, firewalls, and switches.
- Resolve software problems by diagnosing issues with operating systems, applications, and help desk systems like ServiceNow or Jira.
- Manage user accounts and permissions through Active Directory and GPO (Group Policy Objects) to ensure security and efficiency.
- Support network infrastructure including LAN, VPNs, DNS, TCP/IP protocols, and troubleshoot connectivity issues using tools like Cisco Meraki or BMC Remedy.
- Assist with equipment deployment, configuration, updates, and maintenance to optimize IT infrastructure performance.
- Document all support activities meticulously in customer support ticket management systems to track issues and resolutions effectively.
Requirements
- Proven experience in technical support or help desk roles with strong problem-solving skills.
- Proficiency in Microsoft Office Suite and familiarity with help desk systems such as ServiceNow or Jira.
- Solid understanding of computer networking concepts including TCP/IP, DNS, VPNs, firewall management, and LAN/WAN architecture.
- Hands-on experience supporting Windows (including Windows Server), macOS, Linux operating systems, and mobile devices.
- Ability to troubleshoot hardware components such as computer hardware, peripherals, routers, switches, and other networking equipment.
- Knowledge of Active Directory management, SCCM (System Center Configuration Manager), BMC Remedy or similar ticketing tools.
- Excellent communication skills with a customer-focused approach to technical assistance.
- Strong analysis skills for diagnosing complex technical issues quickly and accurately.
This role is perfect for motivated individuals eager to expand their IT expertise while providing outstanding support that keeps organizations running smoothly!
Pay: $26.15 - $31.50 per hour
Benefits:
- Flexible schedule
- Retirement plan
Work Location: Hybrid remote in Columbus, OH 43085
Salary : $26 - $32