What are the responsibilities and job description for the Insurance Customer Service Representative position at Ramey Insurance?
Job Description
Ramey Insurance is an established, independent P&C agency dedicated to providing personalized insurance solutions. Our mission is to deliver exceptional service and build lasting relationships based on trust and expertise.
We are seeking a Customer Service Representative to join our agency. This position offers an exciting opportunity to be part of a dynamic team committed to excellence in the insurance industry. As part of our team, your focus will include servicing and retaining clients. Applicant must be motivated, detail-oriented, professional, and passionate about creating an exceptional customer experience.
Responsibilities:
Ramey Insurance is a well-established, community-focused insurance agency founded in 2002. We take pride in building long-term relationships with our clients by providing personalized service and trusted guidance. Our team values integrity, collaboration, and growth, offering a stable and supportive work environment where employees can develop their skills and build lasting careers.
Ramey Insurance is a well-established, community-focused insurance agency founded in 2002. We take pride in building long-term relationships with our clients by providing personalized service and trusted guidance. Our team values integrity, collaboration, and growth, offering a stable and supportive work environment where employees can develop their skills and build lasting careers.
Ramey Insurance is an established, independent P&C agency dedicated to providing personalized insurance solutions. Our mission is to deliver exceptional service and build lasting relationships based on trust and expertise.
We are seeking a Customer Service Representative to join our agency. This position offers an exciting opportunity to be part of a dynamic team committed to excellence in the insurance industry. As part of our team, your focus will include servicing and retaining clients. Applicant must be motivated, detail-oriented, professional, and passionate about creating an exceptional customer experience.
Responsibilities:
- Communicate with customers in person, by phone and email communication
- Identify and evaluate customers' needs
- Handle inbound/outbound calls and follow-up with clients
- Identify cross-selling and upselling opportunities
- Provide service needed to maintain and retain accounts
- Collaborate with team members to improve service processes
- P&C License minimum 4-40 or 20-44
- Insurance Experience - 1 Year (Required)
- Strong computer and communication skills
- Must exhibit organizational skills and attention to detail
- Goal-oriented and task-driven
- Ability to embrace frequent changes in the industry
- Strong customer personal relations skills, problem solving and multi-tasking skills
- Desire to work in a team environment
- Professional and passionate about creating an exceptional client experience
- Monday - Friday 8:00 a.m. to 4:30 p.m.
- Full-Time Salaried Position
- Pay Range: $35,000- $48,000 (Salary based on experience)
- Insurance Experience - 1 Year minimum
- 401 (k) Matching
- Health Insurance (100% paid by employer)
- Paid Time Off (PTO)
- Paid Holidays (15 Days)
Ramey Insurance is a well-established, community-focused insurance agency founded in 2002. We take pride in building long-term relationships with our clients by providing personalized service and trusted guidance. Our team values integrity, collaboration, and growth, offering a stable and supportive work environment where employees can develop their skills and build lasting careers.
Ramey Insurance is a well-established, community-focused insurance agency founded in 2002. We take pride in building long-term relationships with our clients by providing personalized service and trusted guidance. Our team values integrity, collaboration, and growth, offering a stable and supportive work environment where employees can develop their skills and build lasting careers.
Salary : $35,000 - $48,000