Sales Support Specialist- Lincoln NE

The Sales Support Specialist plays a key role in supporting the Inside Sales Team by managing house accounts, ensuring accurate order processing, maintaining customer records, and facilitating communication between departments. This position ensures smooth day-to-day operations in a designated sales area and contributes to the overall success of the sales function.

Company Vision

Ramco will be a place where passionate employees collaborate and commit to providing our clients with excellent automation solutions. We will be a consultant and partner to our clients by putting them first, bringing value to their organization, and customizing our service to their needs. We will deliver value-based solutions by utilizing premier products and the knowledge and expertise of our employees. We will stay on the cutting-edge of technology and educate our clients. We will define excellence as an automation solutions provider.

Primary Responsibilities:

• Manage assigned house accounts and provide dedicated support to the Inside Sales Representatives in your area.
  
• Complete Part Set-Up forms accurately and promptly for new or modified items.
  
• Expedite and enter customer orders received from the I/S Rep, ensuring accuracy and timeliness.
  
• Maintain and update CRM data including contact information, pricing codes, SIC codes, and special customer notes.
  
• Regularly review and manage the Backorder Report to ensure timely fulfillment of orders.
  
• Attend vendor training and factory schools to maintain a high level of product and vendor knowledge.
  
• Process repairs and credit requests within 48 hours of receipt, ensuring all documentation is accurate and complete.
  
• Achieves and maintains rapport with customers and works to exceed their expectations by providing the best possible service.
  
• Perform additional duties and administrative tasks as assigned.
  

Secondary Responsibilities:

• Support SPA (Special Pricing Authorization) management within your assigned territory.
  
• Price RSGs for the Shop BOMs.
  
• Collaborate with the Accounting department to merge duplicate customer records in the CRM.
  
  
  
  

• 2-year degree preferable or equivalent training in an industrial setting
  
• Self-motivated, results-oriented, organized, energetic, and capable of staying cool under pressure from multiple ongoing projects
  
• Read and comprehend Basic English.
  
• Must have legible handwriting, Typing and data entry skills
  
• Demonstrate effective written, verbal and communication skills
  
• Ability to use Microsoft, Excel, Word and Outlook preferred
  
• Must possess a valid state motor vehicle operator's license and maintain an approved motor vehicle record (MVR)
  
  
  
  

• Health, dental, and vision insurance
  
• Generous paid time off, including 10 paid holidays off per calendar year, PTO accrual, and paid leave options
  
• Flexible Spending Accounts (FSA) for medical and dependent care expenses
  
• 401(k) retirement plan
  
• Life insurance, as well as short-term disability coverage