What are the responsibilities and job description for the Hotel Front Desk Manager position at Ramada Waterfront?
We’re looking for an enthusiastic Hotel Front Desk Manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today!
Compensation:$14 hourly
Responsibilities:- Lead operations at the front desk and make sure guests have an exceptional stay
- Compile occupancy reports and financial information for the general manager
- Make sure to adhere to the front desk budget and put in orders for office supplies as needed
- Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies
- Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
- Must possess a high school diploma or equivalent certification (GED)
- Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
- Possess excellent management skills, communication skills, and multitasking skills
- Experience with MS office and bookkeeping skills desired
- 1 year of previous experience working in the hospitality industry
Welcome to a place where happiness is our hospitality mantra, and every guest is treated like family. At the heart of our warm and welcoming establishment stands the award-winning Ramada Waterfront, a true testament to our commitment to ensuring smiles on the faces of both our cherished guests and dedicated staff members.