What are the responsibilities and job description for the Front Desk Receptionist/Night Auditor position at RAMADA HOTEL & EVENT CENTER?
Job Summary
We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our hospitality team. This role is essential in providing exceptional guest services and managing front desk operations during the night shift. The ideal candidate will possess strong customer service skills, hotel management experience, and the ability to handle various tasks efficiently in a fast-paced environment.
Responsibilities
- Greet guests upon arrival and provide a warm welcome.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and resolve any issues or complaints promptly.
- Perform night audit duties, ensuring all financial transactions are accurate and balanced.
- Maintain accurate records of guest information and transactions using multi-line phone systems.
- Assist with reservations, cancellations, and modifications as needed.
- Provide information about hotel amenities, local attractions, and services to enhance guest experience.
- Ensure the front desk area is clean, organized, and welcoming at all times.
- Collaborate with housekeeping and maintenance teams to address guest needs effectively.
Requirements
- Previous experience in hospitality management or hotel management is preferred.
- Strong customer service skills with a focus on guest relations.
- Proficiency in front desk operations, including night audit processes.
- Bilingual or multilingual abilities are a plus to cater to diverse guests.
- Familiarity with multi-line phone systems and phone etiquette.
- Ability to work independently during night shifts while maintaining attention to detail.
- Excellent communication skills and a friendly demeanor.
- Previous experience in resorts or similar environments is advantageous. Join our team and contribute to creating memorable experiences for our guests while ensuring smooth front desk operations during the night shift.
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Expected hours: 15 – 35 per week
Benefits:
- Employee discount
- Flexible schedule
- Free parking
Work Location: In person
Salary : $14 - $16