What are the responsibilities and job description for the Evening Front Desk Agent position at Ramada By Wyndham Tucson?
We are looking for a part-time Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodations. Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks.
- Inform customers about payment methods and verify their credit card data.
- Register guests collecting necessary information (like contact details and exact dates of their stay).
- Welcome guests upon their arrival and assign rooms.
- Provide information about our hotel, available rooms, rates, and amenities.
- Respond to clients’ complaints in a timely and professional manner.
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
- Recommend food and entertainment in the area.
- Keep front desk clean and well stocked.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Customer service attitude
- Excellent communication and organizational skills
- Experience with Opera Cloud and PBX system is a huge plus
Job Type: Part-time
Pay: From $15.70 per hour
Benefits:
- Employee discount
- Paid time off
People with a criminal record are encouraged to apply
Experience:
- Hotel Experience: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Work Location: In person
Salary : $16