Hotel Front Desk Agent - WEEKENDS ONLY

Responsible for the proper handling of check-ins, check-outs and other Front Desk duties. Plays a key role regarding guest contact. Has the responsibility for hotel funds and must maintain funds in balance. Will be trained on the PMS system as well as other Front Desk Procedures.

ESSENTIAL FUNCTIONS:

• Welcome and acknowledge all guests according to company standards; anticipate and address guest’s service needs.
• Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
• Secure payment; process all payment types; provide change.
• Verify all guest information is accurate and valid to hotel and brand policies and standards.
• Activate room keys.
• Log all guest requests or issues, contact appropriate individual or department, and follow up with guest to ensure their request has been met to their satisfaction.
• Identify and explain room features to guests. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
• Review shift logs/daily memo books and document pertinent information in logbooks. Follow up on any outstanding requests or problems from the previous shift and are resolved.
• Complete designated cashier and closing reports in the computer system.
• Count bank at beginning and end of shift; secure bank.
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.
• Operate telephone switchboard station in order to answer telephone calls.
• Process guest requests for wake up calls.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.

QUALIFICATIONS:

• High school diploma or equivalency degree.
• At least one year of experience in direct customer service, preferably within a retail or hospitality setting.
• Ability to work under extreme pressure and keep calm when stressed.
• Be able to stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance.'

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Work Remotely

• No

Job Types: Part-time, Full-time

Pay: From $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

Salary : $16