Front Desk Clerk/Night Auditor

Job Summary
We are seeking a dedicated and customer-oriented Front Desk Clerk/Night Auditor to join our hospitality team. This role is essential in providing exceptional guest services and ensuring smooth operations during the night shift. The ideal candidate will have a passion for hospitality, strong communication skills, and the ability to handle various tasks efficiently while maintaining a welcoming atmosphere for our guests.

Responsibilities

• Greet and check-in guests with a friendly demeanor, ensuring a positive first impression.
• Manage guest reservations and inquiries through phone systems and in-person interactions.
• Perform nightly audits of hotel transactions, ensuring accuracy in financial reporting.
• Handle guest requests and complaints promptly, maintaining high standards of guest relations.
• Maintain the front desk area, ensuring it is organized and presentable at all times.
• Process check-outs efficiently while providing excellent customer service.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Assist in managing hotel security protocols during night shifts.

Skills

• Strong background in guest services and customer service within the hospitality industry.
• Proficiency in phone etiquette and handling multi-line phone systems effectively.
• Excellent communication skills, both verbal and written, with a focus on guest relations.
• Knowledge of hospitality management principles is a plus.
• Ability to work independently during night shifts while maintaining attention to detail.
• Strong problem-solving skills to address guest needs and concerns efficiently.
• Join our team as a Front Desk Clerk/Night Auditor and contribute to creating memorable experiences for our guests while advancing your career in the hospitality industry!

Job Types: Full-time, Part-time

Pay: $14.50 - $15.00 per hour

Work Location: In person

Salary : $15 - $15